Information Technology Technician

Massanutten Resort
Job Summary
Responsible for processing IT support incidents and requests in a timely, efficient, and thorough manner including documenting the problem to resolution or escalating to the IT Technical Support Supervisor as needed. Perform troubleshooting, installation, and maintenance of computer and peripheral hardware and software. Manage IT projects and initiatives, either individually or as a member of a team. Certifications in computer hardware, networking, or project management preferred but not required.
Required
Perform duties with patience and professionalism
Aptitude for troubleshooting problems to resolution and attention to detail
Advanced PC knowledge, including componentry, interfaces, and peripherals, such as printers, scanners, etc.
Knowledge of Windows networks, domain structure, and Active Directory environment
Advanced knowledge of Windows operating systems and Microsoft Office applications
Preferred
Advanced server and networking knowledge.
Office 365 knowledge including, but not limited to, Azure, Exchange, and Administration
1-3 years' experience working in an IT support role
CompTIA A+ Certification
Typical Schedule
Days:
Standard schedule is Monday - Friday, 8 hours per day. Part of the on-call rotation to monitor the help desk phone queue both after-hours (past 5 PM EST), weekends and holidays. With approval, eligible to work past standard hours to complete critical projects.
Hours:
9am-5pm. Evenings as necessary. On-call hours are 24/7, rotating with IT Technicians.
Core Responsibilities

• Provide technical assistance and support for incidents and requests of networked systems both software and hardware related by remote, phone, and on-site
• Ensure incident and request resolutions both satisfy end user requirements and adhere to Resorts IT policies and procedures
• Perform computer and network troubleshooting/documentation and determine when problem escalation to IT Technical Support Supervisor or Network Administrator is required for resolution
• Configure, Deploy, and Maintain desktop computers, laptop computers, printers, phones, smartphones, tablets, software, security updates and patches
• Maintain a clean and organized shared work area in addition to your own work area
• Must be part of an On-Call rotation as well as travel to remote sites as needed/required
• Other duties as assigned by management