Director of Sales & Marketing

Why us?

We are looking for a new Director of Sales & Marketing for The Hotel Zags. Stylish, inviting, and convenient to lively local attractions, The Hotel Zags is an oasis all its own, offering a hospitality experience enlivened by natural beauty and the quirky culture of the city around it. Boutique in size and independent in nature, The Hotel Zags is located in the Fountain District, a hidden gem of Portland's downtown district.

From its vibrant color schemes, modern furnishings, and large picture windows that perfectly frame views of the city and the hotel’s courtyard, the hotel brings the outdoors inside. Designed with stone-covered walkways, the hotel entrance is also framed by a Living Wall robust with plant life to mirror the nearby Columbia River Gorge. Though the property has a style and energy all its own, The Hotel Zags is all about the city around it.

Job Overview

The Director of Sales & Marketing meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach.

Responsibilities

1. Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
2. Leads direct reports in a manner that achieves the property’s sales goals and holds them accountable to their essential duties and responsibilities.
3. Direct Sales: Targets appointment-oriented sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan. Must have own reliable transportation and possess a valid state driver's license in order to make sales calls.
4. Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.
5. New Account Development: Captures competitor's accounts through networking, research, and reader board surveys in order to target and solicit those most probable to generate new business.
6. Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts and contracts.
7. Plan and implement ecommerce and internet marketing strategies.
8. Promote the story of the brand and the hotel in the market, with the goal of increasing overall profitability of the property.
9. Adjust the sales plan according to changes in business and marketing trends, aggressively pursue the market mix and type of group and transient business that will best achieve the success of the hotel and support the selling philosophy, meet or exceed the budgeted goals in sales, profit, and occupancy for the total hotel operation.
10. Maintain a current working knowledge of the competition, demonstrate a working knowledge of all hotel operations, and maintain an awareness and application of current state-of-the-art sales techniques and practices.
11. Continually targets and prospects for new business through telemarketing, individual creativity, and innovation.
12. Yield Management: Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.
13. Account Service and Management: Maintains well-documented, accurate, organized, and up-to-date file management system in order to service client and employer in the most expedient, organized, and knowledgeable manner.
14. Develops strong customer relations through frequent communication and the use of professional, courteous, and ethical interpersonal interaction.
15. Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
16. Promptly follows up on all customer needs and inquiries in an efficient and expedient manner.
17. Product Knowledge: Conducts research, surveys, personal investigation, and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.
18. Time Management: Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum of 90% work time on direct sales efforts.
19. Professionalism: Controls expenses including travel on the property's behalf in order to minimize hotel costs.
20. Represents themselves, the hotel, and Sage Hospitality Resources, Inc. with the highest level of integrity, professionalism, a service-focused approach, and a caring, sincere attitude at all times.
21. Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.
22. Displays a neat, clean, and business-like appearance at all times.

Qualifications

Education/Formal Training

Minimum of high school diploma or equivalent.

Experience

4+ years of hotel sales management experience.

Knowledge/Skills

1. 3-5 years sales management experience.
2. Requires knowledge of general sales techniques, yield management, and customer service skills.
3. Ability to travel.
4. Requires the ability to hear, speak, read, and write English fluently.
5. Requires 12th-grade level mathematics, spelling, and reading skills.
6. Requires effective business writing skills.
7. Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.
8. Understand and follow verbal/written instructions.
9. Organized.
10. Be able to work on more than one task at a time.
11. Develop strong internal and customer relations.
12. Set and manage priorities and plan activities in advance.
13. Adhere to deadlines.
14. Solve problems and make sound business decisions.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%.
2. Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, and operate basic office equipment.

Environment

Office environment, weather exposure when making sales calls.

Benefits

The Hotel Zags is certified Gold for Sustainability at Work. As one of Oregon’s Healthiest Employers, The Hotel Zags offers perks that are comparable to progressive employers.

1. Medical, dental, & vision insurance.
2. Health savings and flexible spending accounts.
3. Basic Life and AD&D insurance.
4. Paid time off for vacation, sick time, and holidays.
5. Eligible to participate in the Company’s 401(k) program with employer matching.
6. Employee Assistance Program.
7. Tuition Reimbursement.
8. Great discounts on Hotels, Restaurants, and much more.

Bold. Bright. Caring. Energetic. Driven. Strategic. Daring. To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference. If this sounds like you, then explore the career positions at The Hotel Zags that await you.

ID: 2024-24707

Position Type: Regular Full-Time

Property: The Hotel Zags

Outlet: Hotel

Category: Sales & Marketing

Address: 515 SW Clay St

City: Portland

State: Oregon

EOE Protected Veterans/Disability