Job ID: 2804582 | Amazon.com Services LLC
Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust, the Marketplace Abuse team is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.
The Selling Partner Abuse team designs and implements policies, tools, and technology innovations to protect customers. Our team is looking for leaders to take ownership of these various areas and deliver on critical and high visibility projects. We are looking for a Risk Manager to manage critical and high impact global events and escalations. The ideal candidate should be passionate about helping us ensure that customers may make great purchase decisions and that brand owners and sellers using Amazon are successful listing and selling their products. Your decisions are not only fundamental to helping protect customers and sellers but will help maintain the health of the Amazon catalog and product listings ecosystem.
Responsibilities
- Lead and support teams in responding to, investigating, managing, and resolving high-impact incidents and escalations around product authenticity (counterfeit, trademark, copyright) and safety issues.
- Take a leading role in drafting and presenting deep-dive documents, including responses to senior executives and Correction of Errors (COE) reports.
- Analyze existing policy and process gaps, and develop solutions to close them.
- Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working extensively with external teams.
- Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict, and fix problems before they happen.
- Use high-level judgment to own our most complex enforcement decisions.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
- Experience handling confidential information
PREFERRED QUALIFICATIONS
- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
- Professional auditing qualification, or similar risk or compliance credentials
- Experience with SQL and Excel
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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