EXECUTIVE DIRECTOR, RECRUITMENT AND ONBOARDING

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Human Resources Solutions (HRS) supports the human resources needs of the Department of Social Services, the Human Resources Administration, and the Department of Homeless Services through strategic partnership and collaboration, with the goal of creating an inclusive, motivated, and client-centered workforce.

Human Resources Solutions (HRS) is recruiting for one (1) Associate Commissioner/Personnel Services (DOSS), M-3 to function as the Executive Director, Recruitment & Onboarding, who will:

1. Oversee the efficient administration, operation, and service delivery of two (2) major program components, recruitment strategies/initiatives and onboarding administration that comprise this sector of human resources management.
2. Manage and control services, ensuring adherence to standards, as mandated by the city and agency, and to avoid or minimize disruption of agency services.
3. Administer the operating function of the components that respond to oversight agencies requirements in terms of Planned Action Report (PAR) productions, candidate investigations, processing of employee documents, as required and under the governance of the Office of the Mayor, Department of Investigations and DCAS.
4. Alert and recommend appropriate action to HRS Administration concerning non-compliance to personnel policies and procedures.
5. Develop and maintain links of interpersonal and cooperative relationships and communication with Human Resources Business Partners (HRBPs), their Deputies, other HRS management, and staff.
6. Provide for the uniform application of policies and operating procedures, ensuring that they are carried out in conformity with the directives of the agency, and in compliance with the city.
7. Integrate and coordinate the provision of services between the specialized subordinate functions to streamline the delivery of human resource services, eliminate fragmentation and duplication of efforts: assures that all necessary services and resources are provided to the program areas.
8. Participate in the analysis of management issues and concerns pertaining to the ongoing smooth operation of areas of responsibility.
9. Responsible for the timely and appropriate installation of new operating guidelines, procedures, programs, and changes in the units/teams under his/her span of supervision; ensure the proper deployment of staff and monitors the unit's performance to ensure that the systems are functioning effectively, maximizing productivity, and minimizing processing delays.
10. Provide input into the development, implementation, and ongoing maintenance of tracking systems, to control and monitor the various activities necessary to provide adequate and timely HR services.
11. Administer all matters pertaining to creating and implementing recruitment strategies, hiring and technological integration to improve and advance the agency’s current recruitment/hiring processes.
12. Administer the development and conduct of research and analysis studies of existing policies and procedures that govern HRA recruitment standards to ensure that agency staffing reflects the demographics of the NYC community that the agency serves; collaborates with Executive Management to develop new policies and procedures that are effective in identifying a qualified and culturally diverse staff.
13. Continuously partner with LinkedIn, recruitment team, HRBPs, and senior managers to design, refine, and implement innovative recruiting strategies.

Minimum Qualifications

A baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to recruitment, personnel relations, staff development, employment program planning/administration, labor relations; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above.

Or A four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to “1” above; at least eighteen months of this experience must have been in a supervisory or managerial capacity; or Education and/or experience equivalent to “1” or “2” above. College credits from an accredited college or university may be substituted for experience based on 30 semester credits for one year of work experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least eighteen months of experience must be in a supervisory or managerial capacity as described in “1” above.

Preferred Skills

• Excellent oral and written communication skills.
• Demonstrated skill and comfort in proactively building relationships and demonstrating influence with staff at all organizational levels.
• Excellent analytical skills.
• Knowledge of civil service rules and regulations, and human resources policies, procedures, and practices.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.