Market Director of Sales and Marketing

Additional Information
Leads Sales and Marketing for The Ritz-Carlton, South Beach and The Ritz-Carlton, Bal Harbour.
Job Number: 24167534
Job Category: Sales & Marketing
Location: The Ritz-Carlton South Beach, 1 Lincoln Road, Miami Beach, Florida, United States
Schedule: Full-Time
Located Remotely? N
Relocation? Y
Position Type: Management

JOB SUMMARY
Functions as the strategic business leader of the Sales and Marketing Department for several properties within a market. Responsible for achieving property revenue goals, team booking pace goals, guest and employee satisfaction, and the financial performance of the department in each participating property. Leads on-property sales functions to build long-term, value-based customer relationships that enable achievement of property sales objectives. Evaluates and supports the property’s participation in the various sales channels (e.g., Market Sales, Revenue Management, electronic channels, etc.) and develops strong working relationships to maximize property’s benefits. Proactively positions and markets each property. Manages the marketing budgets to enable the development of property-specific campaigns, promotions, and collateral to drive revenue and meet business objectives. As Area Director of Sales and Marketing and an Executive Committee member, develops and implements multi-property strategies for all participating properties. Strategies focus on delivering products and services to meet or exceed the needs and expectations of guests and employees and provide a return on investment.

CANDIDATE PROFILE
Education and Experience

1. 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.
2. OR
3. 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES
Driving Sales and Marketing Strategy

1. Determines marketing communication activities.
2. Evaluates market and economic trends.
3. Develops strategy to meet team booking goals.
4. Partners with Revenue Management to develop each property's sales strategy.
5. Ensures that sales strategies are communicated, implemented and updated as market conditions fluctuate.
6. Partners with Revenue Management for annual pricing process, request for pricing (RFPs) and development of marketing business plan.

1. Utilizes property diagnostic process (PDP) in order to maximize revenue and profits.
2. Evaluates and supports market sales participation and performance.
3. Monitors EBC participation and performance including managing EBC “leakage.”

1. Participates in property’s reactive sales (outside of Event Booking Centers (EBC)), proactive account sales, segment sales, local and social catering sales, business travel sales, reservation sales, and destination sales.
2. Deploys sales team against appropriate market segments.
3. Serves as authority on sales processes and sales contracts.
4. Participates in sales calls with members of the sales and marketing teams to acquire new business and/or close on business.
5. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

1. Serves as the customer advocate.
2. Develops strong community and public relations by ensuring properties participate in local, regional and national trade shows and client events.
3. Coordinates public relations and crisis communications while acting as the voice of the brand for participating properties.
4. Monitors local, regional and national business outlook.

1. Develops and manages internal key stakeholder relationships.
2. Provides leadership as the sales contact for the General Managers, property leadership teams, EBC and market sales leaders.
3. Acts as the sales liaison with market sales/cluster sales, EBCs, Revenue Management, Event Management and other property departments as appropriate for participating properties.

1. Reviews sales and catering guest satisfaction results to identify areas of improvement.
2. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
3. Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
4. Participates in and practices daily service basics of the brand.
5. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
6. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
7. Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

1. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
2. Reviews sales staffing levels to verify appropriate staffing and deployment.
3. Executes departmental and property emergency procedures.

Salary and Benefits
The salary range for this position is $164,000 to $202,675 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Equal Opportunity Employer
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.