Director, Clinical Operations

ABOUT THE ROLE

As a trailblazing company specializing in solutions for the healthcare and employer sectors, we are seeking an experienced Director of Clinical Operations. This role is pivotal in ensuring our Clinical operations which include Doctor, Nurse and Pharmacy teams are set up to provide high quality obesity treatment that meet the standard of care and comply with all state and business regulations.

KEY RESPONSIBILITIES

• Manage and guide the Nursing Team and Clinical Operations Managers, driving ongoing process improvement and innovation.
• Manage clinical workflows across Doctor, Nurse, and Pharmacy teams, ensuring tight integration and overseeing the development, standardization, and updates of clinical standard operating procedures.
• Ensure compliance with Calibrate’s Standard of Care, optimize resource efficiencies, and handle weekly metric reporting to the business organization.
• Develop and maintain clinical operations performance dashboards to monitor quality and identify areas for improvement. Surface actionable insights to enhance the clinical team and member experience.
• Collaborate cross functionally with product to ensure platform alignment with clinical needs
• Work with the Head of Clinical Operations and the VP of Clinical Development to ensure effective care delivery and achievement of goals and SLAs
• Collaborate with compliance and clinical leadership to ensure regulatory requirements are met and feedback is incorporated into new workflows and product designs.
• Assess clinical services for healthcare standards, scalability, and efficiency, while ensuring compliance with regulations, licensure, and policies, and identifying risks or opportunities.
• Define productivity and performance standards for clinical teams, and ensure staffing models and scheduling meet patient needs and SLA requirements.
• Lead continuous improvement efforts to develop optimized solutions for business problems through internal process improvement and/or product enhancements

BACKGROUND AND EXPERIENCE

• Active licensure as a Nurse Practitioner and/or Registered Nurse required
• 8+ years related clinical experience in primary care or chronic disease management experience is required
• 5+ years' experience in a clinical telehealth setting
• 5+ years of supervisory/management experience leading multi-disciplinary clinical teams in diverse care delivery environments
• Master's degree in Nursing, Business Administration, or Healthcare Administration preferred
• Proven ability to plan and manage operational process for maximum efficiency and productivity
• Excellent communication and leadership skills
• Ability to plan, multi-task and manage time effectively
• Strong writing and record keeping ability for reports, SOPs, and detailed project plans.
• Strong computer and database skills (proficiency, with CRM systems, project management tools, Google Suite, Slack, video conferencing)
• Strong working knowledge of data analysis and performance metrics using business management software

This is a remote position with possible travel when onsite meetings are required (about 10%)