Sales Manager - Graduate by Hilton Tempe

Collegiate Hotel Group® is seeking a Sales Manager to join Graduate Tempe and its brilliant team of hospitality enthusiasts.
JOB DUTIES AND RESPONSIBILITIES

• Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience

• Manage business travel accounts to maximize business potential

• Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals

• Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system

• Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business

• Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions

• Develops, maintains, and prospects a Target List of accounts and communicates updates to DOS

• Details BEOs with client for groups with meeting space and distributes with appropriate staff.

• Conduct pre- and post-conference meetings when it is agreeable with the client

• Attends property specific receptions to generate leads and interact with customers

• Organize and execute local area blitzes

• Implement special promotions relating to sales segment

• Establishes relationships with local businesses and organizations and is an active member in local industry associations

• Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes

• Consistently meet or exceed sales goals including predetermined revenue and sales activity

• Other duties as assigned

EDUCATION AND EXPERIENCE

• High School Diploma/GED. Bachelor's Degree preferred

• Prior sales experience preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Strong analytical skills relative to impact on hotel revenues

• Ability to communicate effectively verbally and in writing

• Strong understanding of revenue management principles

• Ability to use reservation and revenue management systems to develop pricing and sales recommendations

• Experience with Delphi.fdc preferred

BENEFITS/ PERKS

• Work today, get paid today, with Daily Pay!

• Free telemedicine and virtual mental health care access for all team members starting day one!

• Multiple health insurance and life insurance options

• 401k plan + company match

• Paid time off for eligible team members

• Holiday pay/ paid holidays

• Pet insurance

• Employee Assistance Program

• Discounted hotel rooms

• Savings Marketplace discounts on event tickets, electronics, gym memberships + more!

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Collegiate Hotel Group is an Equal Opportunity Employer.