Sales Assistant

Frette, the leading provider of luxury linens to the finest hotels and homes worldwide, is seeking a full-time Sales Assistant to join our Boston Boutique !

This position is responsible for maintaining exemplary customer service per Frette standards, ensuring that each customer receives outstanding service by providing a welcoming environment, supporting Sales team in maintaining the shop, the shipping and receiving of items for boutique, and client orders.

Responsibilities include, not limited to:

• Responsible for maintaining excellent customer relations in order to generate sales.
• Answer customers’ questions and provide information on procedures and policies.
• Perform various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money.
• Performing store opening and closing procedures.
• Uphold merchandising and store cleanliness standards.
• Assisting whenever necessary on the sales floor by providing floor coverage in times of need and ensuring customer service standards are met.
• Acting as a liaison with the store manager by working together in regards to inventory levels in the store, as well as partnering with sales associates to ensure customer is always first and sales are carried out successfully.
• Following Frette packaging guidelines for any ship outs, maintaining a consistent company perspective and expectation on charge sends, returns/exchanges, and other such transactions that are critical to a positive customer experience.

Skills:

• Work experience a customer service oriented role
• Must possess and consistently exhibit the competencies relative to the position.
• Must be able to work and willingness to work flexible hours including weekends and holidays.
• Excellent Skills in operating personal computers, POS systems, and various software packages including MS office.
• Detail oriented, strong organization and follow-up skills.
• Must be able to stand for long periods of time and lift items weighing up to 25lbs.
• Demonstrates a positive attitude that contributes to a positive team environment.
• Team oriented but also self-driven with entrepreneurial spirit.
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.