Grievance Coordinator

LeadStack Inc. is an award-winning, one of the nation’s fastest-growing, certified minority-owned (MBE) staffing services provider of the contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we’re proud to partner with some of the most admired Fortune 500 brands in the world.

We have an immediate contract position with one of our direct clients. If you are interested and available, please respond with your resume ASAP and suggest a good time to call you.

Job Title:

Grievance Coordinator

Location:

Mostly remote (5 business days minimum onsite at San Francisco, CA 94158 for orientation & training required) - Will need to work on-site if internet/power connections prevent effective completion of work, remotely.

Pay rate:

$34.98/hr on W2

Duration:

6 months

Shift:

M-F, 8:30 AM - 5:00 PM PST

Education:

Bachelor's degree in related area and/or equivalent training and experience required.

Job Description:

The Grievance Coordinator is a critical position responsible for ensuring client’s adherence to Patient Rights & CMS guidelines for complaint/grievance resolution. Responsibilities include managing the Chancellor delegated Grievance Oversight Team committee, performing detailed analytical and technical work related to the timely and thorough review and resolution of the most complex and sensitive complaints and grievances, and using in-depth knowledge of regulations and compliance to achieve sound resolutions.

The Grievance Coordinator will work closely with Risk Management, Legal, Safety, and others to coordinate multi-disciplinary review of complex grievances. This role involves coordinating comprehensive multidisciplinary reviews, recommending potential resolutions, and exercising appropriate judgment in the development of responses to situations ranging from simple to complex.

Facilitates and leads activities which reduce or prevent negative outcomes, and promotes patient satisfaction. Actively supports and educates Medical Center staff regarding Patient Rights and Responsibilities, Patient Satisfaction, Customer Service and Service Excellence activities. Identifies, initiates, and participates in appropriate improvement activities.

Role models excellent interpersonal communication, mediation, conflict management, and problem-solving skills with a focus on teamwork and collaboration. Assists with databases and computer systems which are vital to supporting the department and the Medical Center.

Preferred Knowledge, Skills and Abilities:

1. Thorough knowledge of Patient Relations techniques and procedures.
2. Knowledge of Patient Relations, medical center, and UC policies and processes.
3. Strong teaching skills.

Required Knowledge, Skills and Abilities:

1. Strong skills to resolve patient or customer issues.
2. Proven ability to manage a project through to completion while performing a wide variety of tasks.
3. Interpersonal skills to maintain professional relationships with peers, patients, multidisciplinary team members, and management.
4. Strong skills to evaluate issues and identify solutions within defined procedures and policies.
5. Excellent verbal and written communication skills.
6. Ability to perform all commonly applicable functions in word processing and spreadsheet software.
7. Ability to use sound judgment in responding to issues and concerns.
8. Solid organizational skills and ability to multi-task with demanding timeframes.

Experience:

4-5 years of relevant experience.

Education:

Bachelor’s degree in related area and/or equivalent experience/training.

To know more about current opportunities at LeadStack, please visit us at .

I can be reached at / (415) 996-0713.