The San Diego Tourism Authority is a private, non-profit, mutual benefit corporation composed of approximately 900 member organizations, businesses, local governments, and individuals seeking a better community through the visitor industry. San Diego Tourism Authority (SDTA) members include tourism-related entities in such categories as lodging, dining, arts & attractions, shopping, and transportation, among others, as well as other companies indirectly involved in the visitor industry.
As a sales and marketing organization, the main objective of SDTA is to promote and market San Diego County as a vacation destination and meetings and convention site. SDTA also represents and supports the interests of the visitor industry as a whole.
General responsibilities:
- Execute a Membership plan for the organization that meets annual Member retention and dues revenue goals.
- Train Members to use the SDTA extranet to post content to sandiego.org.
- Review content submissions from Members to ensure they meet SDTA content guidelines.
- Respond to inbound Membership inquiries by email and phone in a timely manner and convert prospects to new Members.
- Promote programs that connect members to benefits. Schedule in-person Member orientations, networking events and other events as assigned.
- Maintain membership data in the current CRM platform. Ensure data accuracy and cleanliness by proactively monitoring & updating data. Develop processes and communication to ensure data updates are made to essential databases.
- Support annual Member renewal effort by working closely with Finance team on collections and communications.
- Bachelor's degree from a four-year college or university or equivalent experience.
- Understanding of member-based operations is preferred.
- Proactive problem solver capable of managing multiple projects simultaneously.
- Exceptional customer service skills, with the ability to handle and resolve member issues professionally and calmly.
- Strong communication skills, both verbal and written.
- Proficiency with Microsoft Office applications.
- Comfortable working with enterprise-level CRM systems.
- Ability to review and edit content for grammar, accuracy, and adherence to content guidelines for sandiego.org.
- Knowledge of the hospitality industry and established contacts within San Diego are a plus.
- Experience in event management is a plus.
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term and Long-Term Disability
- Accidental Death and Dismemberment
- Flex Spending and Dependent Care plans
- Matching 401k
- Hybrid work schedule
- Onsite fitness center
- Nearby parking paid by company
Annualized salary range is $69,500 to $79,000 DOE.
Check us out:
Offer of employment will be contingent upon satisfactorily clearing background checks.
San Diego Tourism Authority is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive culture. We are committed to non-discrimination on any protected basis, such as race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, veteran status or any other basis covered under applicable law.