Director of Front Office

Overview

YOTEL New York is seeking a highly motivated and experienced Director of Front Office to join our dynamic team. As the Director of Front Office, you will play a pivotal role in ensuring exceptional guest experiences and operational efficiency within our hotel's front office department. This position requires strong leadership skills, a customer-centric mindset, and the ability to effectively manage a team of front of house.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred, or equivalent experience.
• Minimum of 5 years of experience in a managerial or supervisory role in hotel front office operations.
• Excellent leadership, communication, and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Proficiency in hotel management software and Microsoft Office Suite.
• Union Experience required.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.

Job Type: Full-time

Benefits:

• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Professional development assistance

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Work Location: In person