About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
The Four Seasons Resort Mallorca is perched on the spectacular Formentor Peninsula and backed by panoramic vistas of the Mediterranean and the surrounding landscapes. The hotel was originally opened in 1929 within an expansive private estate. Currently undergoing restoration and renovation, this stunning historic property is scheduled to open its doors as a Four Seasons resort in June 2024.
Director of Events - Four Seasons Hotel Mallorca at Formentor, Spain
About Four Seasons Hotels and Resorts:
Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 120 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do.
About Four Seasons Resort Mallorca at Formentor:
The Four Seasons Resort Mallorca is perched on the spectacular Formentor Peninsula and backed by panoramic vistas of the Mediterranean and the surrounding landscapes. The hotel was originally opened in 1929 within an expansive private estate. Currently undergoing restoration and renovation, this stunning historic property is scheduled to open its doors as a Four Seasons resort in mid-2024.
The resort will have a total of 109 rooms and suites, culinary experiences, including a signature restaurant, a beachfront restaurant and café, and a poolside bar and grill, events space, spa and fitness facilities, direct access to the beach, adult pool access to the beach, adult pool and vitality pool, Kids for All Seasons, and a wine tasting experience in the vineyards.
The Role of Director of Events:
We currently have an opportunity for a Director of Events to join our team at Four Seasons Resort Mallorca at Formentor, Spain!
Our Director of Events has a clear sales and creative approach, enjoys the pro-active sales part as much as planning for events and groups alike. Conducts all aspects of negotiation and organization of groups and events.
The Director of Events provides leadership and guidance to the catering and events team within the Resort.
The position has overall responsibility for achieving catering revenue goals, guest and employee satisfaction and the financial performance of the department. This position will be based at Four Seasons Resort Mallorca at Formentor.
This position reports to our Director of Marketing.
Fluency in Spanish and English is a must for this location, along with eligibility to work in Mallorca.
RESPONSIBILITIES
- Negotiate with clients thanks to creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfilment of contractual responsibilities while satisfying client needs.
- Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Maintain an active trace/follow-up system. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.
- Conduct site visits with potential clients.
- Verify prior to arrival that all involved departments have the most updated information in regards to group and event requirements and to get personal details for all group delegates from Sales Manager, e.g. Banqueting orders, Group Resumé, menus, etc.
- Supervise the execution of all groups & events. Review all function space with banquet manager and when necessary head house attendant.
- Attend meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Banquet Event Order Meeting, Sales Meeting Pre-Convention Meetings, Forecast meetings, GRC meetings, Menu Tastings.
- Keep Golden Sales & Catering and Opera constantly up to date with the latest client's information.
- Make timely and impromptu decisions, which balance client's needs with the financial, safety and staffing goals of the hotel.
- Find solutions to any challenges that may arise while events/groups are on property and keep the Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.
- Act as the liaison for all vendor/supplier related clients needs (i.e. Audio Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations etc).
- Contribute to the preparation of forecasts and budgets.
QUALIFICATIONS AND SKILLS
- Excellent Spanish and English communications skills (verbal and written)
- Positive attitude and effective interpersonal skills
- High level of creativity and attention to detail
- High level of organizational skills
- Outgoing and open-minded personality with leadership experience and resilience in peak times
- Previous experience in a similar position (minimum of 3 years) within the Luxury Hospitality
- Proficiency in Microsoft Office software: Word, Excel, PowerPoint, Publisher.
- Knowledge of Golden Sales & Catering and Opera is preferred.
Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule - people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts, and residences around the world, making us an undisputed 'employer of choice.'
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