General Information
Reference
2024-873
Position Description
Job Title
Supply Chain and Customer Service Director - North America
Contract Type
Permanent Contract
Job Description
A pivotal role leading, directing, managing, and planning the department of Supply Chain and Customer Service teams within the US and Canada. Oversee all levels of supply chain (logistics, procurement, demand planning, forecasting, inventory control, warehouse) and customer service to ensure alignment with strategic business goals. Provide leadership, development, and guidance to the Supply Chain and Customer Service team. Support the team’s professional growth and ensure the achievement of departmental goals.
Service Excellence
Optimize supply chain strategy to ensure customer satisfaction and minimize expenditures and lead times.
Collaborate with multiple departments and headquarters in the S&OP process to ensure precise demand forecasting, optimize inventory levels, and meet customer needs while minimizing costs and risks.
Negotiate the 3 PL (logistics partner) contract in coordination with the General Manager and HQ, evaluates the performance and follow up and audits all logistics providers.
Develop KPIs for the department and monitor performance to provide improvement objectives and streamline supplies, internally and externally, and implement necessary SOPs.
Monitor standard of quality control of logistics providers carriers and control the forecasted costs related to their services.
Manage and optimize the importation strategy and drop ship model.
Evaluate opportunities and manage partnerships with CMOs.
Maintain and enhance relationships with key supply partners, negotiate pricing and contracts, and sustain strong personal connections.
Planning and Forecasting
Monitor and adjust inventory levels based on forecasts and market trends to balance cost and availability, identifying and mitigating supply-related risks.
Improve demand forecasting and supply chain planning.
Oversee and refine the procurement process to ensure cost-effective sourcing and foster new supply relationships.
Supervise logistics and warehousing operations to ensure efficient processes and timely delivery.
Create and manage the annual department budget.
Customer Service
Oversee and direct the customer service operations to ensure excellent quality to all stakeholders.
Oversee activities of the customer services team members, providing training, development, and guidance.
Design Operational Excellence KPIs.
Establish and monitor SOPs.
Profile
Education & Experience
Master’s degree in Supply Chain, Business Management, or related Business field.
APICS certification preferred.
10 years of experience in sales operation and supply chain with knowledge of demand and inventory management concepts, inventory replenishment and principles of international trade, customs related operations, warehousing and domestic distribution.
Competencies
- Team Management - Leadership, coaching, and training skills
- Strategic Planning and Thinking
- Project Management
- S&OP Processes
- Logistics
- Supply Chain Planning
- Data Analysis
- Inventory Management
- Budget Management
I.T. Proficiency
- Expert skills in Excel
- Knowledge of Microsoft Office
- Knowledge of SAP or another ERP system
- Business Intelligence: Power BI
- Project Management: Asana
Compensation:
Annual Salary Range: 120K-160K
Annual Bonus: TBD
Paid Vacation, Sick, Holidays
Medical, Dental, Vision benefits
401K retirement
Employer Assistance Program
AD&D and Life Insurance
Position Location
Job Location
America, USA, California
Location
North America
Office Location
Cypress, Los Angeles - California - USA
Teleworking (Homeoffice)
No - No teleworking
Candidate Criteria
Minimum Level of Education Required
Master’s Degree
Minimum Level of Experience Required
6-10 years
Requester
Position Start Date
09/10/2024
#J-18808-Ljbffr