The Principal Product Consultant role is a functional leadership role that requires a proficient knowledge of Fenergo’s SaaS solution and the delivery methodology. As a leader in the Product Consultant practice, the candidate is expected to support the growth and development of Product Consultants and to promote a high performing culture among the practice.
The Principal Product Consultant will lead by example, from execution of best practices in project delivery, including SME and solutioning support, to resolving functional challenges that will require a strong ability to influence and partner amicably and tactfully across functional teams.
The Principal Product Consultant will also have oversight in a share of the AMER project portfolio to ensure clients realize the value of investment in Fenergo’s SaaS Solution. The candidate is expected to provide and promote best practice design and functional architecture consultancy to clients and within project teams.
In this role, the Principal Product Consultant is also expected to have strong commercial acumen and an understanding of the commercial impact at all stages of delivery. The Principal Product Consultant will also support client solutions and sales as needed, ensuring best practice design and identifying client needs for alignment with product strategy.
The role requires occasional travel (up to 30%). Candidates must have no travel restrictions.
Main Responsibilities:
- Provide comprehensive customer demonstrations on Fenergo’s SaaS solution
- Communicate effectively with clients and be considered a confident product expert
- Challenge clients on requirements, to drive optimum solution design and aligned with configuration best practices and Fenergo product strategy
- Analyse and determine problems/opportunities and solution resolutions
- Foresee and escalate issues in a timely manner, avoiding negative impact on the project success
- Drive internal and external communications aimed at effectively managing stakeholder expectations
- Act as an escalation point for project issues arising in assigned portfolio of projects for oversight
- Plays a supporting role in shaping the direction of the Product Consultant Practice
- Support employee development by becoming an SME in multiple parts of the Fenergo SaaS Product
- Promote and provide clear and concise documentation for seamless transfer of projects amongst team
- Implement efficiencies and improvements that drive consistent, repeatable, successful delivery
- Provide support to pre sales and sales as needed
- Keep up to date with changes in product offering and content hub
- Support the Functional Delivery Org. in regional change management efforts
- Cascade global and regional organizational goals and initiatives to the team
Required Experience & Skills
- Minimum of 10 years’ experience implementing, consulting or managing software projects and working on the vendor side
- Strong in presentation and communication skills
- Strong interpersonal/leadership skills
- Excellent written and oral communication skills
- Excellent organisation skills
- Effective listening skills
- Experience offering design solutions
- Experience leading client engagements and leading a team
Education
- Degree in Business/Technology or equivalent