Team Leader PM Onsite

Discover a brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. We want you to grow and make a difference at one of the world's leading digital banking and payments companies.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:
Discover has an outstanding culture and the employee experience is fantastic!

We are currently hiring for the following schedule:
1:30 PM - 10:00 PM EST (Ohio)
Note: Shifts are Monday - Friday with weekends as assigned.

What You’ll Do:

1. Provide high-quality and efficient customer service through daily management of a team.
2. Responsible for hiring, motivating, recognizing, rewarding, coaching, counseling, and training direct reports.
3. Responsible for overall team development, performance, and customer experience while adhering to regulatory requirements.
4. Develop and coach the team to identify, manage, and escalate risk, and effectively manage risk within the teams you oversee.

How You’ll Do It:

1. Recommend improvements to processes and procedures to enhance overall performance, results, and customer experience.
2. Manage a team with responsibility for hire/fire decisions, performance appraisals, and pay decisions.
3. Perform general administrative tasks, including timekeeping, Workday transactions, access requests, etc.
4. Manage team performance to achieve or exceed established goals and proactively monitor daily activities of direct reports.
5. Implement and execute established business strategies and manage workflow through delegation and reassignment of work activities.
6. Provide guidance to employees on handling challenging issues and utilize discretionary authority to approve exceptions to procedures to resolve escalated issues.
7. Document coaching, counseling, and corrective action of direct reports.
8. Ensure that activities of the team comply with company policies and procedures, and applicable local, state, and federal laws.

Qualifications You’ll Need:

The Basics:

1. High school diploma or GED.
2. 2+ years of experience in Collections, Customer Service, General Call Center.

Bonus Points If You Have:

1. 4+ years of experience in Collections, Customer Service, General Call Center.
2. 2+ years of experience in Leading/Managing employees.

Application Deadline: The application window for this position is anticipated to close on Sep-16-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation: The base pay for this position generally ranges between $52,000.00 to $76,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:
We offer a range of benefits and programs based on eligibility, including:

1. Paid Parental Leave
2. Paid Time Off
3. 401(k) Plan
4. Medical, Dental, Vision, & Health Savings Account
5. STD, Life, LTD and AD&D
6. Recognition Program
7. Education Assistance
8. Commuter Benefits
9. Family Support Programs
10. Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contributes every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email Any information you provide regarding your accommodation needs will be kept confidential and only used to determine and provide necessary accommodation.#J-18808-Ljbffr