Director of Design

PayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping our client agencies more efficiently and effectively achieve their missions. Our easy-to-implement platform consolidates government services and payments into one connected experience and enables our clients to drive resident trust, collect revenue quickly, and redeploy their staff to more important challenges. This innovative approach to government service delivery has garnered significant recognition in both the public and private sectors, including our inclusion in the GovTech 100 every year since 2017. PayIt solutions cover services including hunting and fishing licensing, DMV, courts, property tax, utilities, tolling, and more.

Our culture welcomes people who exhibit what we call “PayIt DNA”: High integrity, drive, grit, high aptitude, and team orientation. We are collaborative and passionate about the work we do to improve the lives of our government clients and the end users they serve. We have ambitious scaling goals, and we look for team members who are ready to roll up their sleeves, solve problems, and find new opportunities to win with our clients. And we have a lot of fun together.

About the Director of Design:

PayIt is looking for a Director of Design to join our dynamic product and design organization. You will help to shape direction and strategy for our innovative platform which empowers government organizations and agencies to streamline their operations, enhance citizen services, and drive digital transformation. This individual will play a crucial role in shaping the future of our product offerings and scaling our design approach as we continue our growth trajectory.

The ideal candidate will be located in Kansas City, however, highly qualified remote candidates in the following markets will also be considered: (AR, AZ, FL, GA, IA, IL, IN, KS, KY, MD, ME, MI, MN, MO, NC, NE, NH, NJ, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, WI).

What You’ll Be Doing:

• Lead and manage all product design talent, prioritization, and design craft to product and expand our lead in consumer-grade govtech experiences for our users.
• Contribute to the strategic planning cycles by collaborating with revenue teams, operations, customer success and engineering to assess cross-partner value, scope of effort, and priority to deliver meaningful, reusable and differentiated capabilities.
• Use customer research and KPIs to analyze the impact of design updates, along with a culture of hypothesis-driven experimentation to continually improve our offerings.
• Collaborate with product management, sales, marketing, partners, and support to deliver compelling product direction, workshops, and collaboration to accelerate the design feedback loop.
• Stay current on emerging methodologies, industry best practices, and challenges relevant to state and local government, and incorporate them in design direction and prioritization as appropriate.
• Help the business expand our North American footprint, by supporting distributed product teams and building PayIt's design presence and impact.

What You’ll Need to Have:

• Strong leadership, design expertise and emotional intelligence.
• Significant experience building and managing high performing design teams, attracting and growing top talent.
• Strong written and verbal communication skills with technical and non-technical audiences.
• Ability to define a design vision that aligns with company direction and translate into detailed and actionable plans.
• Advanced experience with user-centered design principles applied through design ownership of a company’s product footprint.
• Demonstrated ability to scale a quality design team, lead and advocate for transformative change through organic growth and acquisition.
• Clear understanding of cross-functional capacity planning utilizing a combination of comprehensive and more agile design approaches where needed.
• Passion for innovation, technology, and making a positive impact in the public sector.
• Strong analytical and problem-solving skills, with the ability to use data-driven insights to inform design decisions.

Bonus points for:

• Experience designing payments products and understanding of the payments ecosystem.
• Experience designing products in the govtech space.
• Experience managing design managers.

What you should include in your application:

• Your LinkedIn profile or resume.
• A link to your portfolio (even if it consists of or includes work done by your team).

Why Work For Us:

• Our mission matters. Your work will make life better for our government agency clients and the millions of residents they serve.
• You’ll do some of the best work of your career here. We tackle complex challenges that are interesting to solve, and you’ll grow a ton working at PayIt.
• People are our most important resource. Everyone has a voice. Collaboration is our default setting. And we have fun together.
• We #payitforward with our corporate volunteer program, serving the communities where we work and live.
• Competitive salaries, excellent benefits, flexible working arrangements, and all the resources you will need to do your best work.

What We Care About:

We hire high aptitude, high integrity people who are great communicators and want to be part of a growing team.

Commitment to Equal Opportunity

PayIt is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

PayIt is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to the People Operations Team and let us know the nature of your request and your contact information.

NOTE: U.S. Citizens and all those authorized to work for any employer in the U.S. are encouraged to apply. We are unable to provide sponsorship in the United States at this time. PayIt participates in E-Verify. To learn more, click here. Canadian Citizens and those authorized to work in Canada without sponsorship are also encouraged to apply.

To all recruitment agencies: PayIt does not accept agency resumes. Please do not forward resumes to our careers’ alias, PayIt employees or any other company location. PayIt is not responsible for any fees related to unsolicited resumes.

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