Job Opening ID
533617
Location
Modesto A. Maidique Campus
Close Date
11/18/2024
Regular/Temporary
Temporary
About FIU
Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.
Job Summary
The Desk Operations Lead (DOL) is a part-time, paraprofessional staff member of the Department of Housing and Residential Experience at Florida International University. The Desk Operations Lead works closely with all Residential Experience Staff in their particular area of placement. The Desk Operations Lead is responsible for front desk operations and assists Building Leadership in the administrative oversight of the front desk area while providing additional support in the residential hall management.
Responsibilities
- Provide excellent customer service to students, families, and staff by phone, email, and in person.
- Abide by and enforce Housing & University policies, rules and regulations, and provide documentation of policy violations to a supervisor.
- Uphold and maintain confidentiality with sensitive and protected student information.
- Be a receptionist for the front desk, serving as an information resource to callers, taking messages, and forwarding calls appropriately.
- Report building maintenance concerns through work orders or on-call protocols.
- Complete administrative tasks (reviewing desk logs, completing core changes, timekeeping, and communication).
- Conduct weekly key audits and key management.
- Monitor and keep inventory of office supplies.
- Assist with trainings, staff development, and evaluations (as needed); may also assist with interviewing and hiring.
- Support building opening/closing processes.
- Staff front desk if Desk Assistant staff are unavailable.
- Attend staff/training meetings as required.
- Maintain front desk schedule updated and track shift swaps and hours worked.
- Complete all mandatory trainings required by HRE and FIU Compliance office.
- Assist with departmental events such as Fall Showcase, Admitted Students Day, Move In and Move Out.
- Serve as mandated reporters and refer students to appropriate resources on campus.
- Be aware of services and resources available to students in order to make appropriate referrals.
- Assist and refer emergency crisis situations to supervisors and submit proper documentation post incident.
- Perform other duties as assigned by supervisor(s).
Minimum Qualifications
- Be currently enrolled at FIU as a full-time undergraduate or graduate student and make progress toward academic progress/graduation.
- Undergraduate: Possess and maintain a minimum semester and cumulative GPA of 2.75.
- Graduate: Possess and maintain a minimum semester and cumulative GPA of 3.0.
- Worked as a Desk Assistant for (1) one Fall and (1) one Spring semester.
- Able to work on Thursdays from 3pm to 6pm.
- Applicant must be able to work various front desk shifts including overnight, early morning, and weekend shifts.
- Must meet all eligibility requirements for employment as stipulated by Florida.
Work Schedule
Front desks are open 24/7 and remain operational throughout break periods: Thanksgiving, Winter and Spring break. The Desk Operations Lead will receive a biweekly paycheck for their hours worked during the applicable pay period. FIU students cannot work more than 20 hours per week while classes are in session during the academic year (students are permitted to work up to 30 hours per week during break periods and in the summer).
Advertised Salary
$17.00/hour
Pre-Employment Requirements
Criminal Background Check: This student appointment may be subjected to a pre-employment background check.
How To Apply
Current Employee: As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".
Prospective Employee: If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter, or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.
*This posting will close at 12:00 am of the close date.
Disclosures
Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: .
Pay Transparency: Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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