NQM Funding, LLC is a top secondary market investor in the Non-QM space operating both wholesale and correspondent channels. Our relationship with a global investment management firm, NQM Funding, LLC offers cutting edge Non-QM programs, excellent service, and competitive pricing. Non-QM loans are our only focus.
Our TPO Division is looking to hire a Relationship Manager .
ALL REMOTE POSITIONS REQUIRE A DOWNLOAD SPEED OF NO LESS THAN 50 MBPS.
Job Title: Relationship Manager
Reports To: AVP of Non-QM Operations
FLSA Status: Non-Exempt
Department: TPO Operations
Division: TPO
Salary: $70K - $75K plus bonus
Summary: Provides customer support to TPO or NDC customers and account executives as a member of the Production Support Team. The Relationship Manager is the primary point of contact between the Client and internal NQM Funding, LLC. departments and is responsible for managing the loans through the pipeline.
Duties and Responsibilities include the following.
- Oversee loans throughout each stage of the process, work with the client to obtain necessary conditions to move the loan through the process
- Point of contact for any issues or escalations from the client and/or the Account Executive
- Partner with Account Executives on pipeline management and client relationship development
- Provide loan status to client throughout the loan process
- Manage lock expirations and estimated closing dates
- Lead onboard training for new clients; including training on our portal and/or how to do business with NQM Funding, LLC.
- Knowledge of our TPO or NDC Portal to help Clients when they have issues and help to add documents that are needed for underwriting
- Be available to clients and account executives to answer underwriting questions on non-QM programs, including working with underwriting and/or management on possible condition and documentation alternatives
- Communicates needed items to complete a requested review to requestor and account executive
- Maintain company service level and turn-time standards
- Stay abreast of changes to underwriting guidelines
- Coordinate with management, sales and underwriting in order to improve efficiencies and customer service within the department and across other departments within the TPO or NDC division
- Performs other related duties as assigned.
Knowledge: 3-5 years of mortgage lending experience, preferably at a senior processor or junior underwriter level.
Skills: Strong attention to detail as well as organizational skills is required. Excellent communication, interpersonal, including demonstrated rapport-building, and PC skills are required.
Abilities: Must be able to work independently with frequent interruptions; able to communicate effectively with people at all levels; use typical office equipment; able to comprehend concepts and put them into practical application.
Education: High school diploma or equivalent is required. A combination of experience and education will be considered.
NQM Funding, LLC offers the following benefits:
- Medical Plan
- Dental Plan
- Vision Plan
- GAP Insurance
- Life Insurance paid by the company
- Voluntary Life Insurance
- 401K
- Pet Insurance
- Legal Shield/ID Shield
Equal Employment Opportunity:
NQM Funding, LLC management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment.
NQM Funding, LLC will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
NQM Funding, LLC will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to NQM Funding, LLC.