The Service Order Coordinator's primary responsibility is to verify data integrity of service orders, employee time inputs and ensure materials and parts are assigned to work orders.
This position will pay ~ $19.75 per hour.
Responsibilities
- Scheduling and coordination of service order work (Internal and Contracted): Monitor service order schedule to ensure appropriate goals and targets are met. Schedule follow up work orders and coordinate special order parts installation. Utilize the YARDI database to manage the service process. May generate or receive service order contracted purchase orders. Responsible for ensuring that all new and revised maintenance policies and information are implemented once received.
- Data validation: Ensure work orders are coded and classified correctly. Verify that labor and parts entries are entered on all work orders. Reconcile service hours in Yardi.
- Issue resolution and reporting: Provide the DOM and Maintenance Managers with the informational resources required to make informed decisions about the daily operations. Work with DOM and Maintenance Managers to review appropriate daily, weekly, and monthly maintenance reports to determine if there are any current or potential issues. Make recommendations for solutions and ensures solutions are implemented by appropriate staff. Review reports to look for inaccuracies, spot trends and to ensure daily goals of the project are being met. Monitor data integrity through various methods and assist staff with corrections as well as identifying steps to avoid future errors.
- Manage subcontracted work completion and may assist with quality control.
- May be required to fill in for other maintenance management or admin positions as needed to cover vacations, illness and/or vacancies.
Requirements
- High school diploma or GED equivalent.
- Minimum 1-3 years of relevant work experience.
- Must have a current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
- Advanced skills with Microsoft applications which include Outlook, Word, Excel, PowerPoint or Access and other web based applications. Produce complex documents, perform analysis and maintain databases.
- Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers.
- Comprehend and converse in English to communicate effectively with organization staff, clients and visitors.
- Provide a high level of customer service to internal and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
Preferred Qualifications
- Bachelor's degree in Business Management.
Our Benefits:
Permanent full-time US employees are eligible to participate in the following benefits:
- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
- 401(k) plan options with a company match
- Various Comprehensive Medical, Dental, & Vision plan options
- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
- Tuition Reimbursement program and continuous training and development opportunities
- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
- Flexible and/or Hybrid schedules are available for certain roles
- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
To learn more, visit winnbenefits.com
Why WinnCompanies?
A job you can be proud of : WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.
A job that challenges you : Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.
A job you can learn from : We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.
A team that cares : We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.
About Us:
WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,400+ team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.
Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.
If you are a California Resident, please see our Notice of Collection here .
Current Winn employees should apply through this internal link .
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