Certified Medical Assistant

Job Details
Job Location
Glenview Infusion Center - Glenview, IL
Position Type
Full Time
Education Level
High School Diploma / GED
Travel Percentage
No Travel Required
Job Shift
Monday - Friday, rotating Saturdays
Job Category
Healthcare - Clinical Support
Description
IVX Health is seeking a skilled and compassionate Medical Assistant (MA) to join our Glenview Infusion Center in Chicago.
In this full-time role, you'll be an integral part of our team, working Monday through Friday with shifts that include 7:30 AM to 4:00 PM on Monday, Tuesday, Wednesday, and Friday, 10:00 AM to 6:00 PM on Thursday, and some Saturdays from 7:30 AM to 4:00 PM. Additionally, you'll provide backfill support at our Vernon Hills center when needed. If you're passionate about patient care and eager to make a difference in a dynamic clinical setting, we'd love to have you on board!
ABOUT US
IVX Health is a national provider of infusion and injection therapy for those with Rheumatoid Arthritis, Crohn's Disease, Multiple Sclerosis and other complex chronic conditions. IVX offers a different, better approach to caring for our patients and believes it is vital to take the same approach with our employees. We strive to empower our team to succeed while embodying our core values: Be Kind , Do What's Right , Never Settle , Make It Happen , and Enjoy the Ride .
ABOUT THE ROLE
Our Medical Assistants are integral members of the clinical team, working closing with both the front desk operations team, registered nurses, and nurse practitioners to ensure that we provide the world class patient care. Providing a personal touch, we look to them to prepare patients for their biological infusion and injection therapies by reviewing charts, taking patient histories, vital signs, and generally support both the administrative and clinical functions in a center.
RESPONSIBILITIES

• Serve patients by scheduling their infusion visits, maintaining EMR records, accounts and greeting them for their appointment
• Keep patient appointments on schedule by validating eligibility, initiating and following up on prior authorizations, and notifying nurses of patient arrival
• Comfort patients by anticipating their needs, answering their questions, maintaining a clean and organized reception area, and maintaining inventory of basic supplies.
• Ensure availability of treatment information by receiving, filing and retrieving patient records and mail quickly and completely
• Maintain patient accounts by obtaining, recording, and updating insurance and personal financial information
• Protect patient rights by maintaining confidentiality of personal and financial information
• Maintain operations by following processes, procedures and reporting necessary changes
• Accept deliveries and route them to appropriate departments.
• Answer incoming calls.
• Contribute to team effort by accomplishing related tasks as needed
• Prepare rooms for infusions or injections
• Restock supplies as needed
• From time to time, based on certification/license scope of practice
• May provide intake upon arrival to include taking vitals, medical reconciliation and health history
• Review charts and reach out to providers as needed to verify or validate patient orders
• Work at multiple facilities within the market as needed

BENEFITS + PERKS

• Flexible work schedule that promotes a positive work-life balance
• 401(k) program with company-match
• Comprehensive Health, Dental, and Vision Insurance plans
• Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance
• Voluntary Short-Term and Long-Term Disability Insurance
• Company-Paid Life/AD&D Insurance
• Tuition Reimbursement Program
• CEU Library
• Charitable Giving Match and Volunteer PTO Program
• Employee Referral Bonus Program
• True Patient Care - IVX Health has a 3:1 patient-clinician ratio

Qualifications
COMPETENCIES AND SKILLS

• Enjoys interacting with patients, nurses, and other healthcare professionals
• Multitasking and time-management skills, with the ability to prioritize tasks
• Excellent customer service skills
• Team player with ability to work in a fast-pasted environment
• Experience and strong familiarity utilizing Electronic Health Records (EHR) systems
• Proficiency with standard office software applications including Microsoft Office Suite
• Ability to take and record vital signs
• Ability to prepare patients for infusions
• Ability to administer medications and injections
• Ability to monitor patients during infusions
• Ability to document patient care in the EMR
• Ability to order and maintain medical supplies
• Ability to maintain patient records
• Ability to answer telephones and schedule appointments
• Demonstrates ability to adhere to honest ethical healthcare and business practices including abiding by HIPAA guidelines and respecting patients' privacy

REQUIRED EDUCATION, CERTIFICATION, LICENSURE, AND EXPERIENCE

• Successful completion of a formal Medical Assistant program, with an obtained certification
• Basic Life Support certification from the American Heart Association
• 1 -2 years of experience in a medical office setting
• High school Diploma or GED
• Experience working in an Infusion therapy setting is a plus, but not required

EEO STATEMENT
IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.