Community Sales Director

SALMON Health and Retirement is seeking a Community Sales Director to oversee and manage all aspects of sales for our Premier Retirement Community. This position will be responsible for the sales efforts of a state-licensed retirement community that provides independent living.

Responsibilities:

1. Meet and exceed established weekly goals for lead contact, presentations and closings
2. Connect with a sufficient volume of leads and prospects by phone/email daily to create the velocity of sales needed to meet established goals and census
3. Skillfully discover the needs of prospects or their representatives to ascertain how the community will meet their needs
4. Call on prospects in their homes
5. Make evening or weekend appointments, when necessary
6. Manage the database management system ensuring all data is captured in the system timely
7. Schedule and conduct sales presentations for prospective residents and their families
8. Present the community's products and services to prospective residents, families, referral sources and the local community
9. Be familiar with and know how to use the various methods of closing to achieve the desired result
10. Make group presentations
11. Maintain knowledge of the SALMON Family Health and Retirement services and that of the competitors in order to sell and accurately explain the SALMON difference
12. Maintain prospect relationships through consistent communication by phone, mail, e-mail or 1:1 contact
13. Manage and update customer expectations in a positive manner to assure an informed, supportive and committed prospective base
14. Ensure a smooth transition for the residents from the sales process through the move-in process
15. Establish and maintain complete and accurate records of all reservations, holds and cancellations, as well as available inventory
16. Responsible for securing final commitment from prospects and follow-through for all related paperwork
17. Focus on vacant inventory in the individual product types
18. Meet or exceed all budgeted occupancy goals
19. Other duties as assigned

Requirements:

1. Excellent oral and written communication skills
2. Strong Customer Service Skills
3. Experience in developing and maintaining sales and marketing strategies
4. Knowledge of Microsoft Excel, Word and Outlook
5. Serve as SALMON’s representative in the community to promote a positive image and promote interest in our various product/service offerings
6. Be a person of high ethical standards and have a personal reputation that would reflect well on the organization
7. Establish and maintain constructive working relationships with co-workers, residents, families referral sources and visitors

Full & Part-Time Benefits:

• A great place to work with competitive wages
• Full benefits package starting at 30 hours/week
• Life Insurance
• Paid training and tuition reimbursement
• Ongoing, in-house education and advancement opportunities for recertification
• Discounted child care at our on-site early education center in Natick
• Generous paid time off
• 401(k)
• On-campus, reduced cost dining
• Short- and Long-term disability insurance
• Employee referral plan

SALMON Health and Retirement , a dynamic, family owned and operated organization established in 1952, specializes in providing the full continuum of care for older adults, and is the only area organization offering this convenience. From independent living to assisted living, memory care, adult day health, rehabilitation and skilled nursing, home and hospice care and private care options, as well as child care, SALMON has set a high standard, earning the trust and confidence of families across New England. SALMON operates in six locations throughout Central Massachusetts, and holds a strong position in today’s post-acute healthcare market. Dedicated team members and management combine to create a workplace with impressive opportunities for professional growth and fulfillment.