Job Duties -
The Tier 1 Helpdesk is responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met.
Provides remote phone, email and chat troubleshooting support for application, desktop, network and mobile device issues (incidents), as well as customer requests (i.e. password resets), and record all information accurately in several ITSM ticketing systems.
Provide excellent customer service and display technical skills with proficiency in Microsoft Windows/Office and AD). Able to type 40 plus words per minute. Ability to perform under a high pressure, rapidly changing environment. Dependable and punctual.
Job Requirements -
Active Directory
MS Office Troubleshooting
Knowledge on ITSM systems (ticketing systems)
Ability to work under pressure
Customer Service skills
Desired Skills & Experience -
Active Directory
MS Office Troubleshooting
Knowledge on ITSM systems (ticketing systems)
Ability to work under pressure
Customer Service skills
Onsite ONLY
Shifts -
Mon-Fri 12pm - 8:30pm
Wed-Sun 7am - 3:30pm
For immediate consideration send resume to