Customer Service Specialist

*Reports to Shipping & Receiving Manager *
Position Purpose:
To perform as an assistant to both the dock Supervisors and the dock clerical staff. Writing Orders, Making Bills of Lading, Checking in Trucks, Answering Phones, Communicating with Customers, data entry, and record-keeping. This individual must be able to lead, coordinate, and prioritize Dock operation tasks directed by Supervisor. Import/Export Experience
Major tasks, responsibilities, and key accountabilities:

• Under the direct supervision of the operations manager this position provides administrative and clerical support for the Operations Manager and the Lincoln location.
• Responding to customer phone calls and emails
• Scheduling inbound and out bound trucks
• Maintaining bill of lading and other shipping and receiving records
• Coordination and communication with dock employees regarding product
• Accurately tracking product inventory
• Assists with record maintenance and filing
• Verify inventory is scanned in accurately - inbound and outbound on HPP
• Creating picks properly with no errors
• Getting the week closed on Monday
• Follow health, safety, and cleanliness standards
• Excellent attendance and punctuality for an hourly role
• Handle any minor tasks related to the duties of the position
• Benefits offered at Universal Pure:
  
  • Employer-sponsored medical, dental, vision and EAP
  • 401(k) with company match
  • Paid vacation and holidays that start accruing your first week!
  • Multiple medical plans (PPO and HDHP)
  • Voluntary disability plans, accident insurance, critical illness, hospital indemnity, AD&D and Life insurance
  • A culture of people development and internal career growth
  • A culture of caring, collaboration and respect

Minimum Role Qualifications:

• Good computer skills including Word and Excel. Experience with Access preferred
• Experience with Warehouse Management Systems preferred
• Must be able to prioritize and perform position responsibilities accurately and to deadline.
• Ability to work calmly and professionally under pressure
• Helpful / cooperative attitude and a team player
• Pleasant phone voice that projects responsiveness and sincerity
• Ability and initiative to implement process improvements
• Ability to communicate effectively in English
• Ability to perform basic mathematical calculations
• Ability to balance productivity, quality, and safety
• Ability to work in a fast-paced environment
• Formal Training/Education:
  • High School Diploma/GED required
  • 2 - 3 years of experience in a customer service or phone order entry role preferred

Facilities Planner Physical Demands and Working Conditions:
This is largely a static role in an office setting. The ability to perform repetitive bending and walking is also required. This would require the ability to lift 10-35 lbs. occasionally.
This role is office-based and occasionally operates in a wet and cold/refrigerated environment (usually 38) located within a manufacturing, warehousing, and production-type facility. Must be able to withstand cold temperatures for duration of shift when necessary.
*Universal Pure facilities may process, pack, and or store products containing allergenic food ingredients as referenced by FDA, team members who may come in direct contact, must be able to work with these ingredients. *
Universal Pure Is an Equal Employment Opportunity Employer