We’re looking for motivated, engaged people to help make everyone’s journeys better.
Responsible for developing analysis of retail product, price, and promotion decision making for the effective delivery of all retail services provided by gateretail to their airline client. Provides information for the gateretail North America team, including but not limited to, the range performance evaluation, operational costs analysis, and the scenario and impact of change analysis.
Essential Duties and Responsibilities:
- Builds and develops strong relationships with airline customers.
- Monitors overall sales performance, take measures to achieve goals.
- Provides analysis for:
- initiatives including but not limited to, crew targets to deliver business KPI’s, support business cases for project activities, justifications for change.
- Promotion and pricing strategies.
- Delivery of fresh food sales, waste and margin performance reports, including development to provide optimum visibility of trends to support decision making.
- The IS team to develop best in class management information tools for the business.
- Works closely with finance teams to give decision and result support data with management reporting.
- Works closely with retail teams to monitor performance versus plan to achieve KPIs and take remedial action as required.
- Harnesses inter-company relationships that foster improved processes and support achievement of business KPIs.
- Keeps current on North America industry trends that could lead to new initiatives to drive profitable growth.
- Represents Retail teams on project teams as required.
Qualifications
Education:
Bachelor’s degree in business, science or a math discipline required.
Work Experience:
- Minimum 3 years of experience in either commercial or analytical role, ideally incorporating a retail business.
- Ability to deliver business data and analysis including KPI’s, business cases and target models.
Technical Skills:
- Excellent technical, analytical and problem solving skills.
- Detail focused, throughout analysis and systems development.
- Capable of identifying trends and acting on own initiative to identify root causes and develop options for resolution or improvement.
- Comfortable with IT programs, particularly excel and database work.
- Ability to analyse and create relevant data to make commercial and financial business cases.
- Ability to build and use Access data base or similar to analyse data from different sources.
- A clear understanding of commercial aspects of the role, an ability to interpret the detail to support achievement of wider objectives and increase profitability.
- Organisational skills, ability to manage workload to achieve critical dates.
- Comfortable working in a fast-paced environment, under pressure.
Language / Communication Skills:
- Excellent verbal, written and interpersonal skills with the confidence to deal with internal teams and external suppliers/customers at all levels.
Job Dimensions
Geographic Responsibility: North America
Type of Employment: Full-time
Travel %: up to 60%
Exemption Classification: Exempt
Internal Relationships:
- Retail Category Management team on category performance, recommending innovative product range and pricing to produce the highest possible long-term profitability, driving SPH and PPH.
- Business Intelligence team to fully understand the contract, range and category performance.
- Pourshins teams to ensure effective forecasting.
- Food safety team on application of legislation on labelling and duty stamps on tobacco, alcohol and food.
- Local gategroup business unit budget holders to jointly deliver excellent Customer Service to the customer.
- Procurement teams to analyse and give recommendations on supplier proposals.
- Across multiple teams to deliver holistic customer and internal KPIs.
External Relationships:
- Customer – direct interface with customer airlines when required by Account teams including customer CRM and media teams to create promotion campaigns.
- Suppliers – training, motivation and communication.
- Industry bodies – research and development.
Work Environment / Requirements of the Job: normal office environment
Budget / Revenue Responsibility: N/A
Organization Structure
Direct Line Manager (Title): Account Director, Retail North America
Dotted Line Manager (Title, if applicable): N/A
Number of Direct Reports: 0
Number of Dotted Line Reports: 0
Estimated Total Size of Team: 1
gategroup Competencies Required to be Successful in the Job:
- Thinking – Information Search and analysis & problem resolution skills.
- Engaging – Understanding others, Team Leadership and Developing People.
- Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively.
- Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus.
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
- We treat each other with respect and we act with integrity.
- We communicate and keep each other informed.
- We put our heads together to problem solve and deliver excellence as a team.
- We have passion for our work and we pay attention to the little details.
- We foster an environment of accountability, take responsibility for our actions and learn from our mistakes.
- We do what we say we will do, when we say we are going to do it.
- We care about our coworkers, always taking an opportunity to make someone’s day better.