Senior Director, Customer Support, APAC & Japan

Company:  Cloudflare Inc
Location: San Francisco
Closing Date: 02/11/2024
Salary: £100 - £125 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description

At Cloudflare, we have our eyes set on an ambitious goal.

We believe that with our talented team, smart technology and engaged users we can solve some of the biggest problems on the Internet.

At Cloudflare, we strive to create and uphold an inclusive culture and a workplace where employees feel comfortable and empowered to bring their genuine selves to work so they can do their best work.
We invest in and support empathetic, curious and mission-minded people who are committed to solving the Internet’s toughest challenges.

We are now hiring for in-office, remote and hybrid opportunities across the Americas, Europe and Asia.

We are principled. Our mission to help build a better Internet is bold and ambitious, and we take it seriously. We create our products and features with a global mindset and democratize important and innovative technologies that drive adoption of the latest standards.

Curious

We are curious. Our team is made up of pioneering innovators that approach some of the Internet’s toughest challenges with interest and a desire to learn. We are committed to providing exceptional customer service and solving customer problems in clever and technically astute ways.

Transparent

We are transparent. We don’t believe in withholding vital information from our customers, but instead prioritize clear and open communication at all times. Most importantly, we hold ourselves accountable when we make mistakes—and we do everything we can to learn from them.

The Cloudflare Capabilities outline the behaviors we value and reference when measuring success, giving feedback, and rewarding performance. They serve as the building blocks of an inclusive company culture.

PERFORMANCE = RESULTS + BEHAVIORS

When we evaluate performance, we review “what” the outcome is, the results . However, we also consider “how” we work and what good looks like, the behaviors . It doesn’t just matter what you do, but how you do it.

Our Hiring Process

Meeting the Team

We've designed our hiring process so that you have the opportunity to meet a variety of Cloudflare team members that you will work directly with: your prospective manager, peers from the team, and key stakeholders.
These conversations will help us understand how you think, what you’re passionate about, as well as which skills and creative problem-solving abilities you bring to the table. We also want you to get to know us too — our interviewers will be ready to answer all of your questions!

During the hiring process you’ll have an Orange Cloud Interview which will focus on the Cloudflare Capabilities and the behaviors that we value. The interviewer will ask you to share examples of how you do your work and make an impact, rather than assessing your role-specific skills, knowledge, or experience.

So, how do you prepare for this interview? Consider how you display these values in your everyday work, reflect on recent situations at work, whether you’ve learnt from these experiences, and if you’d do anything differently if they were to happen again.

How & Where We Work

We empower our employees to do their best work, wherever they are.

We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success.

We have decided on three ways in which our employees will work. These approaches give teams the opportunity to establish their optimal working arrangements that fits with their objectives and enables collaboration.

Hybrid

You split your time between working from home and working at your local office location.
These employees are linked to a specific Cloudflare office location but how frequently they split their time between their home and that office is based on their team’s working arrangement.

Remote

You can be based anywhere in the country where you are employed and are not expected to work from an office location.
Some roles do not require working from a Cloudflare office location and can be done fully remotely. These team members are not linked to a specific location but are welcome to work from an office occasionally.

In-Office

You perform your work at a Cloudflare office location as office presence is business critical for your role.
Some teams require physical presence in an office to fulfil their objectives. These team members are linked to a specific Cloudflare office location and work at that office most of the time.

Life at Cloudflare

Cloudflare employees come from all walks of life. Our team is energized by a collaborative , creative environment that celebrates our differences and fosters new ways to grow together.

We want to empower and inspire our team members to do their best work every day - making sure they feel happy, healthy and fulfilled both inside and outside of the workplace.

Competitive pay

We offer a competitive total rewards package, where every employee is an owner of our stock.

Take-what-you-need vacation

We encourage employees to find a comfortable work-life balance by taking as many days off as they need while still being able to perform their jobs satisfactorily. (We really mean it!)

Paid maternity & paternity leave

Our global parental leave policy allows up to sixteen paid weeks of bonding leave time for all qualifying new parents.

Employee benefits

We offer a comprehensive benefits package including healthcare, life insurance, short- and long-term disability, pension plans in accordance with the market practice in our locations.

Commuter program

We are flexible about where we work and value connecting at the office. Our commuter benefits program is in place to support team members' commute to work via public transportation without the extra cost burden.

Global offerings that provide mental health, childcare and family forming support to our employees across our offices.

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