About Us:
Golf Ranch is a trailblazing brand of tech-enabled golf driving ranges, dedicated to transforming the golf experience through a new category called 'Golf Lite', which bridges the gap between Entertainment Golf and Traditional Golf. Through state-of-the-art technology, a laid-back atmosphere, and exceptional customer service, Golf Ranch is bringing golfers together to practice and play. We currently have 4 unique locations in Texas, Missouri, and Connecticut and are looking to expand rapidly.
Job Overview:
We are seeking a strategic and people-oriented VP of Sales & Customer Experience to lead the national growth of Golf Ranch. This individual will possess a passion for building a customer-centric culture and delivering exceptional customer experiences through our people. This role will drive revenue growth, create cohesive sales strategies, and lead a team dedicated to achieving operational excellence across all locations.
Key Responsibilities:
- Leadership & Culture Building : Inspire, mentor, and develop a high-performing national sales team while fostering a positive, customer-obsessed culture across all locations.
- Sales Strategy & Process : Build and implement a sales process that aligns with culture and business goals and develop new revenue initiatives.
- Customer Experience : Ensure that customer satisfaction and service excellence are at the heart of every sales process. Drive initiatives to enhance the customer journey at every touchpoint.
- Team Development : Lead recruitment, training, and retention strategies for the sales team. Prioritize continuous learning and development for staff to build a strong sales culture.
- Collaboration : Partner closely with marketing, operations, and product teams to ensure cohesive efforts in achieving company goals. Align cross-functional efforts to enhance the overall customer experience.
- Performance Management : Set and monitor performance KPIs. Use data-driven insights to optimize sales processes, track progress, and implement improvement strategies where necessary.
- New Store Openings : Lead pre-opening sales strategy and execution as we enter new markets.
Key Qualifications:
- Proven experience in a senior sales leadership role, preferably within a multi-unit, brick-and-mortar service business or retail environment.
- Demonstrated ability to scale sales teams in a fast-paced, high-growth environment.
- Passion for customer experience with a deep understanding of customer service strategies and loyalty-building initiatives.
- Exceptional leadership and people management skills with a focus on culture-building and employee development.
- Strong analytical skills with experience in data-driven decision-making and performance management.
- Ability to think strategically while also managing day-to-day execution.
- Excellent communication and collaboration skills, capable of working cross-functionally to drive results.
- A customer-first mindset, with a desire to innovate and improve service standards at every level.
Personal Characteristics:
- People-Oriented Leader : A natural motivator who thrives on developing talent and fostering a collaborative, culture-driven sales environment.
- Customer-Obsessed : Passionate about anticipating, understanding, and delivering solutions to customer needs to build long term trust and loyalty.
- Innovative Thinker : Constantly seeks out new ways to improve and innovate in sales processes and customer engagement.
- Results-Oriented : Focused on achieving sales targets and driving measurable business growth.
Total Compensation: $200K+ including salary, bonus, and long-term incentives + employee benefits.
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