Job Description - General Manager, Galley Bar and Grill - Hilton West Palm Beach (HOT0B2YP)
Work Locations
Hilton West Palm Beach
600 Okeechobee Blvd
West Palm Beach 33401
The award-winning Galley Bar & Grill at Hilton West Palm Beach is seeking their next Restaurant General Manager !
Friendly and authentic grill house and bar nestled inside the beautiful Hilton West Palm Beach. Featuring the finest meats and freshest ingredients. From the lush outdoor patio and expansive fire pit to the artful dining room and wood-burning grill flavors, this unforgettable experience is waiting for its next General Manager!
In this role, you will oversee the daily operation of Galley Bar and Grill. Additionally, this position provides the opportunity to get creative in the planning and execution of outlet events and activations.
The ideal candidate will have 2-3 years prior experience as a Restaurant General Manager or in a similar leadership role. A solid foundation of beverage/wine knowledge is ideal experience as this position does oversee the seasonal cocktail menu creation.
As a Restaurant General Manager, you would be responsible for directing and administering the activities and services of a designated restaurant(s) in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Plan and direct all aspects of restaurant operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations, and delivering recognition and reward.
- Create and maintain customer database and partner with Sales and Marketing/Public Relations on marketing strategy.
- Maximize efficiency technology system(s) (i.e. Open Table).
- Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
- Ensure compliance with health, safety, sanitation, and alcohol awareness standards.
- Initiate and implement up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue, including, but not limited to, creating new menus and cross-selling products and services hotel-wide.
- Recruit, interview, and train team members.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Customer Focus
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Daily Pay
- Health insurance
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Go Hilton travel discount program
- Best-in-Class Paid Time Off (PTO)
- Supportive parental leave
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount