Company:
Inficare
Location: Richmond
Closing Date: 31/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Position - IT Trainer
Location- Richmond, VA (Hybrid)
Duration: Contract
Interview: Web Cam Interview Only
Duties And responsibilities:
Location- Richmond, VA (Hybrid)
Duration: Contract
Interview: Web Cam Interview Only
Duties And responsibilities:
- Determine skill gaps and training needs in consultation with district, regional, and OIM staff
- Create and curate training materials.
- Deliver trainings and offer follow-up support for ongoing learning
- Communicate skill gaps and training needs within the Provide training and support team to best develop learning strategies, content, and delivery that best fits the needs of the users.
- Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals.
- Create and curate training materials.
- Provide help-desk support.
- Coach staff through troubleshooting computer hardware and software issues.
- Using deep program subject matter expertise, advise staff regarding program workflow best practices.
- Travel to deliver on-site training, as deemed necessary. Deliver online, web-based training on both a scheduled and as-needed basis.
- Provide office hours for impromptu training requests.
- Bachelor's degree in Education, Management Information Systems, Communications, Business or related field. Work experience in lieu of education can be accepted at hiring manager's discretion.
- Knowledge of adult learning and instructional design.
- General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, and more. Experience leading building of training materials such as videos, presentations, or job aids.
- Experience trouble shooting hardware and software - hands-on or from a helpdesk.
- 4+ Years of related professional experience.
- 3+ years of experience advising and influencing internal stakeholders (leadership, technical trainers.)
- Drives performance. Holds self and others accountable. Delivers results first time right. Never settles for status quo. Willing to have tough conversations. Asks for feedback and takes action to improve.
- Works collaboratively. Seeks out the experience with others the aim for better results. Open minded regardless of where ideas originate. Flexible and easy to work with.
- Must be a self-starter and a team player with a positive attitude.
- Ability to coach and influence internal key stakeholders.
- Bachelor's degree in Education, Management Information Systems, Communications, Business or related field. Work experience in lieu of education can be accepted at hiring manager's discretion
- Knowledge and experience working with a local health department or Viriginia Department of Health.
- Knowledge of Ryan White HIV program.
- Experience using Provide Enterprise System is highly desired for this position.
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