Director of Technical Services

Director of Technical Services – Houston, TX

The main duties and responsibilities of a Director of Technical Services:

Executive Team Support

• Support the executive team and its goals and objectives towards a unified brand.
• Have a hands-on active role in all markets and technical aspects of the Waterworks.

Technical Support

• Maintain a municipal non-revenue database of activities and documented approvals in CRM system.
• Create technical help letters and information for customers with the assistance and approval of engineering.
• Review construction documents for compliance and product selection for sales efforts.
• Establish technical procedures for all technical service sales support activities and products.
• Create and submit product submittals for approval and then follow up involving sales force.
• Maintain and update website with the most current product brochures.

Outside Sales Support

• Develop sales tools to assist in training and selling efforts.
• Assist sales force in creating submittal packages for project and municipality approvals.
• Provide technical support during presentations and trade shows.
• Assist Sales in customer selling and sales call presentations as needed.
• Assist in National and regional sales meetings.
• Assist in customer tours.
• Continuous sales and product training.

Inside Sales Support

• Maintain CSR training binders.
• Review specifications for construction projects for compliance or submittal alternatives.
• Provide continuous product, application, substitution, and industry training.

Training

• Conduct outside sales training; presentation, sales role play, product hands-on familiarization, industry history and knowledge.
• Conduct inside sales training; CSR binder, industry history and knowledge, product applications, product substitution, product hands-on familiarization.
• Maintain and keep records of all training activities.
• Assist Sales and Management in creating standard presentations.
• Take ownership of internal and external market/product training and sales support.

Engineering Support

• Act as a liaison between Engineering Department and Inside/Outside Sales.
• Manage internal and external technical specifications, submittals, and certificate of conformance in conjunction with engineering.
• Assist engineering with sales input for designs, modifications, testing, or research.
• Assist and monitor engineering lab testing of new and modified products.

Warranty / Liability

• Oversee, monitor, and act as the interface on all warranty/liability issues in CRM system. Coordinate with Engineering for corrective action and dispositions.
• Conduct job site visits and evaluations of product installations with claims.
• Document all issues and evaluations of any claims.

Requirements

• 5 years Engineering experience.
• 5 years Sales experience.
• 5 years’ experience in the waterworks industry.
• Proficiency in CRM systems, Outlook, Word, Excel, PowerPoint, and Adobe Acrobat.
• Experience in internal and external presentations for groups of all sizes.
• Ability to work in testing lab and knowledge of utility construction field operations.
• The position is based at corporate office in Houston, TX and requires occasional travel.

For more information, please submit your resume to

Blake Chastain

1531 W. Oak Street

Zionsville, IN 46077

Please visit our website at

Due to the high volume of resumes received, only applicants with specific experience requested by our clients will be contacted. All replies are held in strict confidence. MRI Zionsville will not share your personally identifiable information without your permission.