Company:
ShipperHQ
Location: Austin
Closing Date: 02/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Sr. Customer Success Manager - SaaS
ShipperHQ is seeking a talented Senior CSM to join our dynamic team. If you're ready to redefine shipping and ensure customers are achieving value, come be part of the ShipperHQ journey!
About Us:
ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50+ team members spread across the globe with 30+ members based in Austin, Texas. We are seeking an ambitious and self-motivated individual with a positive attitude and a strong collaborative mindset.
What You'll Do:
You'll be responsible for owning a portfolio of strategic accounts, so you must have a highly disciplined and organized approach to servicing clients and prioritizing your day-to-day work. You'll be someone who can build trust and rapport when developing and owning client relationships through various communications.
You'll love discovering the clients' internal business success metrics and be able to advise, influence, and define key ROI measurements. This will include recommending strategies and tactics to achieve the results desired by your clients. You will ensure that your clients stay on track in the execution of their success plans, so educating and helping them understand the value they are receiving from ShipperHQ solutions is essential. This also includes consulting clients to promote and leverage ShipperHQ functionality to achieve greater value and create opportunities for growth.
You'll also be a very strong planner and be able to look 6 months ahead of each client's contract renewal and facilitate that process. You'll be proactive in identifying and advocating opportunities to expand the scope of ShipperHQ's footprint within the client's business. Finally, you'll also advocate internally for client needs within ShipperHQ and ensure your individual customer achievements are recognized internally too.
You will have commercial responsibility for your portfolio, so you'll own and forecast your renewal and upsell opportunities. You will use value-based selling to develop upsell opportunities and secure renewals.
What We're Looking For:
This is a highly fast-paced environment where no two days will look alike. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. Our collaborative learning culture that fosters continuous growth and innovation.
Benefits and Perks:
At ShipperHQ, we're proud to be a team that's as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.
ShipperHQ is seeking a talented Senior CSM to join our dynamic team. If you're ready to redefine shipping and ensure customers are achieving value, come be part of the ShipperHQ journey!
About Us:
ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50+ team members spread across the globe with 30+ members based in Austin, Texas. We are seeking an ambitious and self-motivated individual with a positive attitude and a strong collaborative mindset.
What You'll Do:
You'll be responsible for owning a portfolio of strategic accounts, so you must have a highly disciplined and organized approach to servicing clients and prioritizing your day-to-day work. You'll be someone who can build trust and rapport when developing and owning client relationships through various communications.
You'll love discovering the clients' internal business success metrics and be able to advise, influence, and define key ROI measurements. This will include recommending strategies and tactics to achieve the results desired by your clients. You will ensure that your clients stay on track in the execution of their success plans, so educating and helping them understand the value they are receiving from ShipperHQ solutions is essential. This also includes consulting clients to promote and leverage ShipperHQ functionality to achieve greater value and create opportunities for growth.
You'll also be a very strong planner and be able to look 6 months ahead of each client's contract renewal and facilitate that process. You'll be proactive in identifying and advocating opportunities to expand the scope of ShipperHQ's footprint within the client's business. Finally, you'll also advocate internally for client needs within ShipperHQ and ensure your individual customer achievements are recognized internally too.
You will have commercial responsibility for your portfolio, so you'll own and forecast your renewal and upsell opportunities. You will use value-based selling to develop upsell opportunities and secure renewals.
What We're Looking For:
- University degree or similar.
- Experience working with large enterprises in a customer success, account management or sales role.
- Ability to navigate and build champions across complex client organizations and personalize the strategy you set to fit their needs.
- Customer-centric with a focus on delivering value (KPI tracking).
- Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations.
- Proven ability to work in an objective-based environment while prioritizing and managing workload across multiple accounts concurrently.
- Entrepreneurial spirit with a great sense of autonomy.
- Ability to work as a team and pull in needed resources to deliver exceptional outcomes to your customers
- Outstanding oral, written, and presentation skills.
- Attention to detail, highly organized, with an absolute focus on quality of work.
- Experience and success with owning recurring revenue
- You excel in dynamic, rapidly growing organizations. You approach challenges with a positive attitude and take initiative to find solutions.
- Ecommerce or shipping program management experience a plus
This is a highly fast-paced environment where no two days will look alike. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. Our collaborative learning culture that fosters continuous growth and innovation.
Benefits and Perks:
- Collaborate with a motivated team, directly tying your results to organizational success
- Enjoy 22 days of PTO plus public holidays
- Benefit from 401k Match
- Medical, Dental, and Vision Insurance
- Maternity and Paternity Leave
- This is a full-time position working out of our Austin, TX office 2 days a week
- Compensation is based on experience
At ShipperHQ, we're proud to be a team that's as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.
Share this job
ShipperHQ