Resident Services Coordinator - NorthCreek

Description
The purpose of the Resident Services Coordinator is to welcome residents and guests to NorthCreek. Teach residents how to navigate HOA technologies and instruct residents on community and HOA items. The Resident Services Coordinator will assist the General Manager in the daily onsite operations of the Association. This includes building community harmony and promoting the general welfare of the community. Responsible for managing the daily operations of the Association, including but not limited to announcing guests, escorting vendors to units and around the common areas, reservation management, managing vendor activity, delivering newspapers, accepting and delivering packages, and valet parking vehicles in accordance with each individual Unit's protocols and requests, and all other duties as assigned
Hours: Saturday & Sunday, 10am - 6pm
$23.00 per hour

• Answering telephone
  • Provide general building information
  • Direct calls to other departments
• Packages
  • Log all income package
    • Mark package with unit number & date clearly & visibly
    • Place on shelf in package room under appropriate floor number
    • Record package in package log; date, name, carrier, phone number
    • Call all residents that received packages
• Key Control
  • Verifying all keys released from Association's key bank have been authorized by Owner / Resident
  • Ensure individuals that receive our keys are filling out the key log
  • Take ID of individual that is checking key out
  • Have individual sign out once they have returned keys
  • Place keys back in key bank promptly once returned
• Scheduling Real Estate Showings
  • Have owner fill out Broker Key Release
  • Only allow scheduled showings that have faxed in authorization access to building and keys
• Scheduling Moves
  • Fill out Move Check list
  • Have resident sign Moving Agreement
  • Ensure proper insurance is received from moving company
  • Contact / schedule Move Monitor

• Formal dress code (suit, jacket/sport coat and formal slacks, tie, dress shirts, dress shoes, skirt, dress)
• Positive upbeat demeanor
• Exceptional attention to detail & organization skills
• Active listening & Client relationship building
• Polished communication skills utilizing email, phone, conversation, and text messaging
• Team player
• Takes initiative, vigilant with security
• Discretion above all else
• Work additional hours to cover vacation or sick time as needed

• Other duties as assigned.

Minimum Requirements

• Education and/or Experience
  • High School diploma or equivalent
  • Previous experience as concierge/valet/doorperson in hotel, club, or exclusive class A residence required

• Language Skills
  • Ability to read and comprehend instructions, correspondence, and memos.
  • Ability to write correspondence emails. Ability to read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to effectively listen and comprehend homeowner, guest or vendor requests and concerns.
  • Ability to speak effectively before groups of customers or employees of organization in English.
  • Knowledge of Spanish a plus

• Equipment Utilized

• Computer, desk phone, key bank machine, copier/printer, tablet

• Computer Operations
  • Microsoft Office (Word, Excel, Outlook)
  • Building Link
  • Key bank and fob system
  • Internet Explorer

Mathematical and Reasoning Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.
GENERAL:
Employee must fulfill the performance standards of this position and comply with policies, rules and procedures of the Company, including those set out in the Employee Handbook or otherwise communicated (verbal or written) to employees.
This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Company officials.