Imaging Customer Success Manager (West Coast)

Job Title
Imaging Customer Success Manager (West Coast)

Job Description
As an individual contributor and a customer advocate, you will serve as the corporate and customer/facility point of contact - managing imaging service escalations, providing reporting, and driving initiatives to ensure best in class service delivery for the supported Integrated Delivery Network (IDN), in this case Phoenix Childrens, CommonSpirit and Cedars-Sinai.
NOTE: This is a non-sales related opportunity.
Your role:

• As a customer advocate, you will communicate the IDN business plan to our stakeholders, providing a link between the tasks and responsibility of field teams, and supporting initiatives to promote higher field productivity with a common objective of customer satisfaction. Own and direct company strategy and outcomes, through the deployment of our IDN service strategy to win over clients.
• Manage relationships with customers while working with your sales colleagues to lead the change from an operating paradigm centered on break-fix to one focused on customer solutions. Promote compliance, and operational performance, driving accountability using metrics and analytics. Create and encourage initiatives to change when necessary to maximize productivity, effectiveness, and the successful execution of contractual obligations.
• Use cross-functional cooperation and collaboration to identify growth opportunities while managing risk (such install base, multi-vendor, PMCC, US, and CCT leveraging), while driving productivity and managing the IDN business's financial performance.

You're the right fit if:

• You’ve acquired 5+ years of customer facing experience within healthcare and with routine client interaction as a customer success manager (required); in addition to, 5+ years’ experience and understanding of Healthcare Radiology / Medical Imaging equipment (required)
• Your skills include proficiency in MS Office (Excel and PowerPoint skills are a must); comfortable facilitating meetings, as well as creating and delivering presentations to key stakeholders
• You have a Bachelor’s degree (required).
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re an excellent communicator (listening, presenting, concise verbal skills) and collaborator with strong interpersonal skills (build and maintain strong relationships). You are also a well-organized multi-tasker, skilled at working with tight deadlines, establishing priorities, using sound judgement to make decisions and find solutions, and take initiative to diffuse tense situations if needed. Must be flexible on working hours to mirror customer time zones (if needed) and be able to travel to customer locations across the West as needed.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Philips Transparency Details
The pay range for this position is $94,900 to $175,200, annually. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position.

• For this position, you must reside within the West Zone: AZ, CA, ID, NV, OR, WA, UT – and be willing to travel throughout the Zone to support customer locations as needed and be located near a major (non-regional) airport (within a 1-hour drive) to be considered.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

#J-18808-Ljbffr