Salary Range
USD $25.00/Hr. - USD $27.00/Hr.
Overview
Job in a Nutshell:
The Facilities Coordinator is responsible for the successful communication and coordination of repair and maintenance requests for the retail and corporate locations of Natural Grocers. This position monitors and maintains work orders through a CMMS (ServiceChannel); tracks progress of repairs and follows through to completion; maintains location notes and pertinent store information in the ServiceChannel platform. This position is fully on-site and requires 100% of the time be spent working from the SSC Golden office.
Applications are accepted by the date below, which may be updated if the hiring timeline is extended.
10/30/2024
Responsibilities
Main Ingredients:
Dispatch outside service vendors through ServiceChannel to address store maintenance issues
Effectively identify reported maintenance related emergencies and notify Facilities Manager to ensure appropriate immediate action is taken
Provide work order status updates to stores for emergency and urgent maintenance calls
Review and follow up on open work orders in ServiceChannel to ensure resolution and closing of tickets is occurring
Update store locations and other related store data in ServiceChannel as required
Assist with training new store managers on the functions and use of the system
Bid services for pricing and create work orders for external vendors as needed
Identify and communicate recurring or failed R&M issues to Facilities Manager
Provide telephone and/or email assistance to stores for troubleshooting maintenance issues
Collaborate with, and provide assistance to store team members in delivering timely solutions while providing World Class Customer Service to internal and external customers
Maintain professional relations at all times in dealing with customers and vendors
Participate in training sessions, and complete all required training assignments for Natural Grocers
Perform related and other duties as assigned by Facilities Manager, including distribution of supplies, maintaining inventory of supplies, and warehouse/office organizing
Although this is a general outline of job responsibilities all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.
Qualifications
High school diploma, GED or equivalent experience is required
Preferred 2 years general office administration experience
Warranty management knowledge and experience is preferred
Ability to multi-task and manage multiple incidents or projects simultaneously
Strong time management and organizational skills
Superior computer skills using Windows and Office including Excel
Ability to prioritize and balance changing priorities with attention to detail
Ability to understand service agreements and negotiate prices
Strong communication and interpersonal customer service skills are a must
Strong skills in handling multiple assignments, deadlines and high-pressure situations
Ability to adapt quickly to change
This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to him/her by their Manager and/or other Store Support Center manager that might not be listed in this job description.
Here’s an overview of the benefits we offer our good4u Crew to help ensure the health and wellbeing of you and your family, now and well into the future:
All Crew Members
Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday Pay for 5 Holidays – Stores Closed
Paid Time Off (sick days and vacation) that Increases with Tenure
Paid Nutrition Education
good4u Crew Member Discount
{N}power Program (customer appreciation and rewards program)
Regular, Scheduled Pay Increases
Advancement Opportunities and Career Development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Full-Time Crew Members (30+ hours/week)
Medical, Dental and Vision Insurance
Paid Parental Leave
Paid Medical Leave (through company paid short-term disability insurance)
Company Paid Short-Term Disability Insurance
Company Paid Life Insurance
Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
Retirement Savings Plan (401k) with discretionary Company Match
Healthcare and Dependent Care Flexible Spending Account (FSA)
Health Savings Account (HSA) with Company Match
Diversity Statement
At the heart of Natural Grocers' commitment to our community and crew is this belief: All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.
At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We’re committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.
Physical Capabilities and Environmental Demands:
Physical and Environmental Demands:
N = Never
O = Occasional; 1-33% of time
F = Frequent; 34-66% of time
C = Constant; 67-100% of time
Physical Requirements:
Must have the ability to occasionally lift or carry up to 50 lbs.
Must have the ability to occasionally push or pull up to 30 lbs.
Must be able to constantly use the computer for data entry and use of mouse.
Must be able to constantly sit, use fine motor manipulations, and reach outward for the duration of the work shift.
Must be able to frequently grip, bend, twist, and turn.
Must be able to occasionally walk, stand, squat, kneel, and reach above chest as needed.
Environmental Requirements:
Must be able to work occasionally with cold, heat, sharp tools and equipment, noise, contact stress, dust, fumes, and congested worksite.
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LocationUS-CO-Lakewood
Job ID2024-27307
Address12612 W Alameda Pkwy
Work EnvironmentIn-person
CategoryHome Office
Salary RangeUSD $25.00/Hr. - USD $27.00/Hr.