Resource Navigator - Spanish Speaking (SSP)

Salary : $79,331.20 - $100,547.20 Annually
Location : WA 98188, WA
Job Type: Special Duty Assignment or Term Limited Temp (TLT)
Job Number: 2024GM22872
Department: DCHS - Community & Human Srvcs
Division: Adult Services
Opening Date: 10/25/2024
Closing Date: 11/9/2024 11:59 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: H8 : PSEU-Non-Comm's DCHS
Full- or Part-Time: Full Time
Hours/Week: 40 hours/week
Summary
The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.
King County's provides equitable opportunities for people to be healthy, happy, and connected to community.
King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community. The Adult Services Division (ASD) of DCHS works in partnership with communities to develop, support and provide human services programs focused on achieving results in housing stability, financial stability, healthy living and social engagement for veterans, servicemembers and their families; older adults and their caregivers; and other populations who experience vulnerability. The division's work also includes efforts to strengthen connections within, and improve access to, the human services system.
ASD Resource Navigators/Social Services Professionals are key members of the ASD Resource Access Team, which is charged with developing and maintaining a unified systems approach to the ASD portfolio of resources. This position will work within King County's internal service referral system to help King County residents who speak English and/or Spanish connect with needed programs and resources. Resource Navigators may assist customers in identifying needs and navigating processes to enroll in programs and/or apply for resources.
WHO MAY APPLY: This position is open to all qualified DCHS employees (TLT & Career Service) that meet the minimum qualifications. Interviews for this selection process will take place on or around 11/25/2024.
APPLICATION PROCESS If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
The following items are required to be considered for this vacancy:

• NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.
WORK SCHEDULE/CONDITIONS This is a Special Duty Assignment (SDA) or Term-Limited Temporary (TLT) position anticipated to end in 12 months from start date, but subject to change dependent on operational need. This position is scheduled to work 40 hours per week, Monday - Friday, 8am - 5pm. This position meets the provisions of the Fair Labor Standards Act and is overtime eligible with supervisory pre-approval. This position is represented by PSEU.
MISSION CRITICAL POSITION STATUS: This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit and the
RECRUITER: Greg Mallory,
Job Duties

• Provide bilingual services in English and Spanish.
• Interface with Resource Access Representatives to access customer referrals. Monitor, track and resolve referrals within referral database.
• Conduct customer intake, determine needs, and create bridge plan.
• Monitor cases, ensuring customers are connected to desired services. Advocate for customers, as needed to ensure progress.
• Provide Emergency Financial Assistance to customers, per policies and guidelines, as needed.
• Maintain customer records by completing case notes, logging events and detailing progress. Complete case with final case note and exit customer.
• Complete required paperwork, reports and data entry required for customer, which may include customer eligibility, activities, demographics, and outcome attainment.
• Maintain customer confidentiality by strictly adhering to HIPPA and other applicable policies and protocols.
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining professional networks and participating in required trainings.
• Develop strategic partnerships with internal and external referral partners.
• Encourage a knowledge-sharing culture across the organization.
• Perform other related duties as assigned.

Experience, Qualifications, Knowledge, Skills

• Bilingual: Fluency in English/Spanish both written and spoken.
• Direct services experience in an adult centered environment.
• Deep knowledge of equity and social justice principles and practices, and understanding of the effects of place, race, policy and system-based inequities on marginalized communities.
• Bachelor's degree in social work, education, or related field. At least three years of recent experience providing direct multi-level social services. Relevant experience can be substituted for education if the applicant is able to clearly demonstrate that experience will allow them to meet the above requirements/job duties.
• Demonstrated ability to perform job duties within the context of understanding and applying complex regulations and definitions.
• Skill in working and building rapport with diverse cultural, socio-economic and ethnic populations.
• Knowledge of community resources and referral agencies regarding employment, education and technical skills programs.
• Customer service skills in person and via telephone/email (discretion, patience, etiquette, professionalism).
• Ability to effectively manage time to work on multiple tasks in high pressure/short deadline environment, and to adapt to changes in work-load demand and priorities.
• Strong interpersonal and human relations skills, including conflict resolution techniques.
• Computer skills and proficiency in a variety of software programs, including MS Word, Excel, Adobe, and Outlook.
• Skill in written and oral communications for a variety of audiences and the ability to manage work across several sites.
• Proficiency in Microsoft Word for Windows, Excel, Access, and Outlook.
• Valid Washington State Driver's License or the ability to travel throughout the county in a timely manner.

Desired Experience, Qualifications, Knowledge, Skills

• Familiarity with the Adult Services Division.

Supplemental Information
Forbes recently named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North ", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? ANDIs this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? ANDDo you possess the skills and abilities to qualify for this position?

• Yes, I was given a layoff notice from my Career Service role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
• No.

02
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided:1. The title you held when you received your layoff notice2. The department you worked in3. The effective date of your layoff
03
Are you a current employee (TLT or CS) of DCHS?

• Yes
• No

04
What is your level of fluency in Spanish?

• I am not fluent.
• Fluent speaker only
• Fluent speaker & Fluent reader
• Fluent speaker, Fluent reader & Fluent writer

05
What is your level of fluency in English?

• I am not fluent
• Fluent speaker
• Fluent speaker & Fluent reader
• Fluent speaker, Fluent reader & Fluent writer

06
Experience working as a human services professional is a requirement of this position. Please describe your relevant human services experience, including dates and employers.
07
Do you have 3 years (or more) of recent professional experience providing direct multi-level social services?

• Yes
• No

08
King County has transformed its work on equity and social justice from an initiative to an integrated effort that applies the principle of "fair and just" intentionally in all the county does in order to achieve equitable opportunities for all people and communities. What is the most important equity or social justice issue to you and why?
Required Question