Client Care, Sr. Manager

Client Care, Sr. Manager

Job ID: 189016

Posted: 22-Oct-2024

Service line: GWS Segment

Role type: Full-time

Areas of Interest: Customer Service, Marketing, Sales Support

Location(s): Atlanta - Georgia - United States of America, Chicago - Illinois - United States of America, Dallas - Texas - United States of America, Memphis - Tennessee - United States of America, Stamford - Connecticut - United States of America, Tampa - Florida - United States of America

About the Role: This role is responsible for driving the path-to-growth for CBRE’s business through direct client engagement, crafting solutions that align PS capabilities with new client services, and implementing the entire business development bid process. Additionally, it supports existing account renewals and expansions.

What You’ll Do:

1. Assist with the creation of national operational strategies and lead all aspects of efforts to integrate company services for clients, both internally and externally.
2. Review and approve all marketing communications to confirm items are in accordance with company standards.
3. Provide expert recommendations on real estate marketing standard processes and strategies to senior sales and client-facing professionals, ensuring maximum value for the team’s clients.
4. Act as the main point of contact for assigned proposal and presentation requests. Foster positive relationships with all participants throughout the pursuit cycle, ensuring alignment.
5. Conduct discovery calls to gather crucial information for crafting tailored delivery models, technology solutions, and proposals. Lead proposal development meetings, track project expectations, and ensure timely receipt of content from relevant experts and leadership.
6. Apply a comprehensive understanding of the business and your own field, integrating this knowledge with other areas to achieve team and departmental goals.
7. Develop an initial Pursuit Opportunity Brief and help facilitate the Go/No-Go decision-making process.
8. Represent and communicate CBRE’s Portfolio Services value proposition, key differentiators, and expertise. Ensure consistent global messaging and high-quality client outputs.
9. Review Request for Proposal documents, adhere to bid schedules and milestones, and ensure compliance with requirements.
10. Develop client presentation agendas, prepare presenters, conduct practice sessions, and ensure follow-up on action items.
11. Manage the review and execution of client contracts, partnering with CBRE Legal to ensure accuracy in scope, commercials, and timelines.
12. Input pursuit activity into Salesforce, provide sales pipeline reporting, and assist with content posting to the central portal/library.
13. Lead client debriefs on wins/losses, track metrics, and update monthly status reports for senior leaders.

What You’ll Need:

• Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of difficult information, convey performance expectations and balance problems.
• Leadership skills to empower the team to achieve broad operational targets with impacts on own job field, multiple job fields, and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills and inquisitive mentality.

Why CBRE?

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!

Disclaimers:

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS: CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.