Insurance Coordinator

Company Overview

At Crowne Capital Management, our mission is to provide exceptional employees for our offices who will in turn provide oral healthcare with compassion, integrity, and innovation. We are committed to promoting the lifelong dental wellness of our patients through personalized, high-quality treatment in a comfortable and welcoming environment. We embrace the latest advancements in dentistry and foster strong patient relationships built on trust and communication. We aim to empower individuals to achieve optimal oral health and confidence in their smiles and ultimately in their every day life.

Responsibilities

• Patient Reception : Greeting patients as they arrive, checking them in, and ensuring they have the necessary paperwork completed.
• Appointment Scheduling : Managing the appointment calendar, scheduling new appointments, rescheduling existing ones, and confirming upcoming appointments.
• Phone Management : Answering phone calls, addressing patient inquiries, and providing information about services, procedures, and office policies.
• Insurance Verification : Collecting insurance information, verifying coverage, and explaining benefits to patients.
• Billing and Payments : Processing payments, issuing invoices, and handling financial transactions, including co-pays and outstanding balances.
• Record Keeping : Maintaining accurate patient records, including medical history, treatment plans, and personal information.
• Communication : Liaising between patients and dental staff, ensuring clear communication regarding treatment plans, follow-ups, and patient needs.
• Office Management : Managing office supplies, ensuring the waiting area is tidy, and maintaining a welcoming environment.
• Patient Education : Providing information about oral health, treatment procedures, and post-appointment care as needed.
• Compliance : Ensuring adherence to HIPAA regulations and other legal requirements regarding patient confidentiality and safety.

Skills

• Communication Skills : Clear and friendly communication is essential for interacting with patients, staff, and insurance companies.
• Customer Service : Strong customer service skills help create a welcoming environment and enhance patient satisfaction.
• Organizational Skills : Ability to manage multiple tasks, including scheduling appointments and maintaining patient records, in an organized manner.
• Attention to Detail : Ensuring accurate data entry, patient information management, and billing processes is crucial.
• Problem-Solving Skills : Ability to address patient concerns and resolve scheduling conflicts or billing issues effectively.
• Computer Proficiency : Familiarity with dental software, electronic health records (EHR), and general office software (e.g., word processors, spreadsheets).
• Time Management : Efficiently managing time to ensure smooth operations, including timely patient check-ins and appointment scheduling.
• Interpersonal Skills : Building rapport with patients and collaborating effectively with dental staff.
• Knowledge of Dental Procedures : Familiarity with common dental terms and procedures to assist patients and facilitate communication with the dental team.
• Adaptability : Ability to adjust to changes in schedules, procedures, or office protocols as needed.
• Knowledge of Dental and Medical Insurance Billing : Familiarity with dental codes and standard billing procedures and requirements. Comfortable calling insurance companies and disputing claims.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.