Senior Manager of Quality Assurance (D365)

About the Opportunity:

The Senior Manager of Quality Assurance (D365) will lead efforts to ensure the quality and integrity of enterprise solutions for a highly successful consumer goods brand. Deep expertise in testing tools and automation software is required for this hands-on role. The person in this role will oversee testing for ERP, WMS, Wholesale Sales, EDI, and system integrations and will collaborate with internal teams to develop and refine QA strategies, policies, and tools.

Key skills:

• Must have experience: Must have QA experience with Microsoft D365 / Dynamics 365 / D365 F&O
• Experience with Leapwork is ideal but not required

• Role would be remote with occasional travel to California

• Devise a holistic QA framework that addresses test driven development standards, end-to-end testing, smoke testing, regression testing, performance testing, production deployment validations, production performance and data quality measurement, etc.
• Assess and recommend org strategy for the team, including which roles should be in-house vs contractors, onshore vs offshore, levels and skill sets.
• Establish best practices for test automation, automated test data creation, lower environment management and refreshes, release readiness, change control, release management, and production deployment validation.
• Devise KPI’s to measure our QA outcomes and proactively report and act on these metrics.
• Develop and implement QA strategies, tools, and a comprehensive set of test scenarios to ensure quality deployments to ERP, WMS, and other enterprise solutions.
• Work closely with cross-functional teams, including technology, operations, and business stakeholders, to understand requirements and develop QA plans accordingly.
• Be embedded in the SDLC, working closely with development teams to ensure that QA is an integral part of the process.
• Establish and maintain QA processes, including test planning, test execution, defect tracking, and reporting.
• Proactively identify opportunities for improvement and implement data-driven strategies to enhance the quality, reliability, and performance of our business applications.
• Develop and deliver training programs and materials to educate tech team members and business users regarding QA policies, procedures, and best practices.
• Conduct regular QA audits and assessments to identify and address quality issues and ensure compliance with QA standards.
• Stay abreast of industry trends, emerging technologies, and best practices in QA and apply them to enhance QA strategies and processes.

• Bachelor’s degree in information systems, Computer Science, Business Administration, or a related field, or comparable professional experience. A master's degree is a plus.
• 8+ years of proven experience in QA management with a focus on enterprise solutions such as ERP and WMS. Must have QA experience with Microsoft D365.
• Strong knowledge of QA principles, methodologies, tools/technologies, and best practices; including how to test APIs, integrations, and packaged software enhancements.
• Familiarity with business applications commonly used in the apparel industry or consumer packaged goods, such as ERP, WMS, and other enterprise solutions.
• Hands-on proficiency in QA tools and technologies, including QA automation.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
• Knowledge of SDLC and experience working closely with development teams.
• Hands-on experience with QA automation tools, selenium web-driver, or related QA automation technologies.
• Hands-on experience with Postman.
• Hands-on QA programming experience.