Account Manager II, Growth

Job Description:

Rakuten Rewards is searching for an Account Manager to partner with the team of Account Executives to deliver outstanding client service and support to merchant partners. The Account Manager will report into the Sales Manager and/or Director of Sales and support 2-3 Account Executives.

Responsibilities

1. Analyze and understand merchant performance and deal structures; forecast results, create campaign proposals, track and present results
2. Work cross functionally with site operations, marketing and creative teams to ensure commission offers and cash back are correct, asset requirements are communicated, campaigns are executed in accordance with IOs
3. Run reports and provide analytics on past and future campaigns and distribute to sales team (ad hoc by request and weekly reports per network as needed)
4. Generate reports in preparation for multiple conferences and client meetings throughout the year
5. Use Salesforce to create and administer advertising proposals and insertion orders (IOs), present to merchants as necessary
6. Check inventory availability, run inventory reports, update account records and details in Salesforce
7. Respond to inbound inquiries from merchants and educate new advertisers about our program
8. Ensure insertion orders for campaigns are completed and signed, take screenshots of placements for reporting/JSOX as required
9. Work and communicate effectively with broadly distributed team members across multiple time zones

Requirements

1. Bachelor's degree
2. A minimum of 3-5 years of experience working in an account management or sales role
3. Previous experience supporting a sales team and working directly with clients is a plus
4. Excellent interpersonal, written and oral communications skills
5. An eye for detail and accuracy
6. Excellent Problem Solving and Data Analytical Skills
7. Proficient in Microsoft Suite Products, Google Suite, Cloud Storage (Box) & Salesforce
8. Able to work in a fast-paced environment while prioritizing tasks and time efficiently

Compensation and Benefits

At the time of posting, Rakuten expects the base salary for this role will be between $80,000.00-$100,000.00. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen

Passionately Professional - Take an uncompromising approach to your work and be determined to be the best

Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory

Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile

Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

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