Ever wondered what it’s like behind the bubbles?#lushcareers
Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.
We Offer:
- A fun and funky store atmosphere where individualism is encouraged.
- A 50% discount off all our products to keep you smelling and feeling fresh.
- An unconventional retail structure to support your entrepreneurial spirit.
- The opportunity for growth as Lush loves to promote from within.
Store Manager
As a Lush Store Manager, you're a true leader who embodies our core values in everything you do. Whether you're interacting with customers, motivating your team, or making important business decisions, you always keep the following in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. These are more than just buzzwords to you – they're a way of life.
As the Store Manager, you're responsible for:
- Recruiting your team.
- Training and developing your management team.
- Training and developing your team on brand, product, and service.
You oversee all aspects of the retail business, from managing budgets to exceeding sales targets. But you know that there's more to it than just the numbers – it's also about creating an environment that fosters a strong customer experience, staff experience, and operational excellence.
Responsibilities:
- Customer Service: Collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience.
- Building the Brand: Educate our customers and staff on our brand values and articulate our position on ethical practices.
- Product Passion: Increase the depth of your product knowledge through constant learning.
- Driving Sales: Demonstrate strong business acumen and understanding of metrics to achieve sales goals.
- Leadership Practices and Staff Development: Coach and develop your team in their careers by creating development plans.
- Diversity, Equity, Inclusion, and Belonging: Actively committed to maintaining a diverse team and creating an inclusive environment.
- Engagement and Performance: Balance analysis and perspective when making decisions about performance concerns.
- Recruitment and Selection: Form teams with an appropriate and diverse mix of styles and perspectives.
Operational Excellence:
- Policies and Procedures: Prioritize shop compliance and ensure your staff have completed training.
- Stock and Inventory: Ensure your team is trained to manage ordering and inventory.
- Visuals and Merchandising: Create and execute merchandising plans to improve KPIs.
- Scheduling, Time, and Attendance: Ensure the right number of staff are scheduled at peak times.
Qualifications:
Required:
- 3-5 years managing in a retail environment.
- Strong HR skills in hiring and performance management.
- Excellent communication skills.
- Excellent analytical and troubleshooting skills.
- Strong customer service and supervisory skills.
- Knowledge and interest in skincare and ethical business.
- Ability to work flexible hours.
Preferred:
- Experience with consultation-based customer service models.
- Ability to develop and train staff through positive coaching.
- Proficient in Excel and Microsoft Suite.
- Experience in cross-cultural collaboration.
- Fluency in Spanish, French, or other languages.
At Lush, we believe in fostering a culture of inclusion and respect within a diverse workforce.
Lush North America supports equal opportunity employment for all applicants.
Robson Street
$60,250 - $60,250 CAD
Best of luck on your job search!
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