A position supporting a designated academic area as part of the Integrated Technology Support Services (ITSS) team providing timely support to faculty and staff technology in their offices,classrooms/labs,and conference rooms. This position is:Responsible for recommending,purchasing,and maintaining equipment in support of the faculty and support staff of NUAMES North. This includes setting up and refreshing images in classrooms and labs; installing licensed software,coordinating the purchase of approved equipment,and tracking the equipment in the campus inventory system;Manage work requests that come in and coordinate extended support with other members of the support team. This includes creating and tracking requests in the ticketing system;Work with ITSS team Manager and TSS Director to ensure equipment cycles are forecasted for replacement and that funding processes are in place;Classroom equipment is checked frequently to ensure a proactive response to problems can be determined before an issue arises. This would include adhering to campus information security policies,active updating/patching of installed equipment,and ensuring equipment is physically secured;Work with NUAMES North administrators and collaborate with support team peers to determine expanded class technology opportunities are considered in support of improving optimal learning spaces; andWork with vendors to find the best equipment and pricing for replacements.This position will be required to work closely with NUAMES North administrators,faculty,and staff as well as the support team manager/director to provide excellent customer service and technical support. The employee will be expected to communicate efficiently and in a timely manner when dealing with varying situations that may occur.