Sr. Manager, Community Outreach 2-1-1

SALARY: $75 - 80K DOE
OVERVIEW:
The Sr. Manager, Community Outreach will oversee and coordinate the daily operation of providing quality information and referral services to persons calling 2-1-1 Texas/United Way HELPLINE. This position effectively manages a team of Community Resource Specialists to ensure the maintenance of the Community Resource Database in accordance with Inform USA standards and is responsible for the publication of the Community Needs Dashboard. The Sr. Manager provides leadership and oversight to the professional outreach staff in the Gulf Coast, Coastal Bend, and Fort Worth regions and ensures continued involvement with strategic initiatives. The Sr. Manager will also support the Assistant Vice President in managing grants and contracts as well as associated programmatic guidance and compliance requirements.
PRINCIPAL DUTIES & RESPONSIBILITIES:

• Provides leadership in the implementation and continuous improvement of the 2-1-1 Texas/United Way HELPLINE with a focus on increasing substantive community impact. Oversees all aspects of planning, managing and expanding the outreach operation for the HELPLINE. Promotes awareness and utilization of the HELPLINE with service providers and community partners.
• Provides leadership through talent management and people development to ensure the continued development of the Community Resource Database as an effective, up-to-date technological system, as well as the Community Needs Dashboard, a public-facing, interactive dashboard of community needs.
• Manages center tours and speaking engagements with special emphasis on tours by donor companies to include senior level and influential volunteers. Coordinates community education, marketing activities and resource development. Participates in emergency management response efforts during major disasters, leading 2-1-1's response.
• Supports the AVP in managing contracts, grants, and associated programmatic guidance and compliance requirements including submitting monthly reports, reviewing budgets, submitting invoices to funders (in conjunction with Finance Department), etc.
• Supports HELPLINE by answering incoming calls as needed. Participates in relevant professional organizations and committees and represents United Way at key events to increase awareness of 211 Texas/United Way HELPLINE. Performs other duties as assigned by supervisor towards integrating division activity with the United Way strategic plan. Works collaboratively and with select cross-functional taskforces and committees. As an essential employee, may be required to work extended hours and/or times other than normal business hours.