Function: Digital Technology & Innovation
Job Category: Digital Technology and Open Innovation
IT Project Manager
Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Our ultimate aim is to provide increased value to both our customers and society. We are now looking for an IT Project Manager – North America to join our Americas IT team, working for a better future. The required location for the position is in Houston, Texas.
What you will be doing
In this position, your work will include technical project management, stakeholder management, hands-on technology implementation, and configuration. You will have the support from your line manager and teammates. We expect you to have understanding in enterprise technology infrastructure and experience from working with stakeholders at all levels.
As an IT Project Manager, your work will focus on these responsibilities:
- Serve as the local IT partner and focal point, proposing IT solutions that align with business requirements.
- Act as the local contact person for global IM teams.
- Maintain a service-oriented approach towards the internal clients.
- Handle exceptions for local ICT equipment (PCs, telecom, printers, etc.).
- Manage local IM vendors and contracts for areas like telecom and printers.
- Serve as the first point of escalation for critical incidents and provide fast incident resolution.
- Assist in solving urgent IT related issues.
- Prioritize onsite support in case of conflicts.
- Provide support and guidance on the usage of IM solutions and services.
- Gather and channel local demands and complaints to the Area IM Manager.
- Offer operational support for local systems and global rollouts.
- Support office relocation or other office changes.
- Perform technical tasks such as backups, software and hardware configurations.
- Participate in global system rollouts, audits, and assessments as required.
- Provide user support for areas not covered by Global Service Desk.
- Oversee asset and stock management throughout their lifecycle.
- Support large events by ensuring that the needed technology functions properly.
To be successful in this role, we expect you to have:
- Academic background in IT.
- Experience working in a similar role earlier.
- Good understanding of ICT Services and solutions.
- Knowledge of IT Systems and Applications.
- Understanding of TCP/IP protocols and LAN/WAN configurations.
- Experience in network management, IT Service Management, Data Security Management, Cyber Security.
- Proficient in English (both oral and written).
- Customer-centric approach.
- Strong coordination and organizational skills.
- Team player mentality with good interpersonal and communication skills.
- Demonstratable independence, proactiveness and adaptability.
- Reporting and analyzing skills.
- Skills in relationship management, collaboration, and delivering presentations.
Travel Requirements: This position requires a 25% travel commitment, encompassing both domestic and international locations.
Why you and us:
You will be a part of a global organization with local presence and work in an exciting and dynamic working environment. If you feel excited by being a part of this working environment and think your personal skills and qualities match the job requirements, we look forward to receiving your job application.
Successful applicant must be authorized to work in the USA without sponsorship.
Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package.
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