Executive Director of Housekeeping

We are looking for someone who will take their expertise to elevate our talented team to the next level.

Perks

Health Benefits, Vacation time, Wellness days, Manager Development Program, Tuition Reimbursements

General Description:

This role reports to the General Manager. The role of the Director of Housekeeping entails daily planning, organizing, recruiting, executing, and controlling all functions of the housekeeping department and laundry. The Director of Housekeeping is responsible for directing, supervising, and coordinating the activities of the housekeeping department daily, along with ensuring smooth operations to include rooms, public areas, laundry, and uniform/linen rooms. The Director of Housekeeping is expected to maintain the highest cleanliness, presentation, and efficiency while achieving guest satisfaction.

Primary Duties:

1. Supervise the activities of supervisors, line staff, and others daily to ensure all work is completed on time and to standard.
2. Interview and select staff in the event of open positions.
3. Design, provide, and coordinate On-The-Job-Training for subordinates to attain brand compliance.
4. Make routine daily rounds of the hotel at any time of the day, performing random checks in all areas to ensure the expected hotel standard is set and continued.
5. Develop and implement standard procedures for routine tasks to enable employees to develop consistent work habits.
6. Review, approve, and analyze housekeeping budget and justify funds requested regularly.
7. Establish inventory records and control cleaning supplies, chemicals, guest supplies, room/bathroom, F & B linens, etc., to control expenses and minimize waste.
8. Involve employees in planning, effective use of "manpower," and guiding new methods, mechanical aids & products, and simplifying Housekeeping work.
9. Check on all equipment of the Housekeeping Department and ensure that equipment is properly used to reduce cost and breakage.
10. Check the physical condition of rooms to maintain the highest room appearance and standards.
11. Establish systems and controls in the Linen and Laundry to ensure that laundry services are of high quality for hotel guests and customers.
12. Create and implement accurate schedules for employees to match business levels and manage payroll for the department.
13. Train and develop staff for personal and professional growth.
14. Perform annual and periodic personnel evaluations on all subordinates.
15. Monitor standards and work performance of all subordinates daily for brand service and training compliance.
16. Manage team to live within guest service scores as required by the brand.
17. Plan and carry out the duties listed above with minimal supervision.
18. Ensure thorough understanding of house and departmental rules and regulations.
19. Coordinate and communicate effectively with other departments and within the department.
20. Maintain good morale and enforce discipline and appearance of employees.
21. Establish Lost & Found procedures.
22. Establish good liaison with Engineering Department for repairs needed.

Education and Experience:

A minimum of two years related experience and training; or an equivalent combination of education and experience.