DME Intake Coordinator (683)

Category
Home Medical Equipment - 7167
Description
JOB SUMMARY :
Receives and coordinates new referrals for Durable Medical Equipment and Supplies. Conducts screening and data entry of requests for authorization and eligibility; daily interaction with community and will actively promote and develop relationships with internal and external referral sources.
QUALIFICATIONS :
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

• Receives client request by phone or fax for new orders, exchange, cancellation or pick up for durable medical equipment and or supplies.
• Data will be received, client information, insurance verification and medical equipment information into the computer system for timely and accurate delivery
• Perform pre-certification and or authorization activities for all requested durable medical - eligibility and benefits coverage.
• Review of physician orders and applicable documentation to ensure that it meets medical necessity/appropriateness criteria.
• When necessary, request of additional information and or documentation from referral source.
• Orders will be processed accordingly; once verification and criteria is met.
• Manage incoming calls from referral sources and customers
• Develop and maintain knowledge of Home Medical Equipment and services. Has an understanding of insurance guidelines regarding coverage and reimbursement. Understanding of Medicare and Medicaid coverage guidelines
• Maintains detailed documentation to record client, physician and referral source communications.
• Ability to effectively communicate, prioritize work using fundamental time management, handle multiple tasks and projects dealing with complex patient/family dynamics and work in and support a team environment.
• Participates in inventory control with the use of Point of Sale
• System and software for HME.
• Ability to process and complete sales orders within designated software.
• Provide education to patients on the application, use, care, and expected outcome for the durable medical equipment (DME) products as indicated by the physician instructions and manufacturer recommendations.
• Educate patients on insurance plans and provisions, financial responsibility, and collection of patient portion.
• Perform patient/customer scheduling, education, order processing, delivery, and courtesy call back.
• Actively promote and foster good relations inter-departmentally and with physician's clinical center personnel, external case managers, payers, and suppliers.
• Track, maintain, and order durable medical equipment (DME) products for the location including inventory and equipment.
• Manage site profitability.
• Comply with all elements of HIPAA, Medicare, Medicaid, and other required programs.
• Support ONCALL duties
• All other assigned tasks

EXPECTED BEHAVIORS :

• Follow Patients First Behavioral Commitment, AIDET and customer service training.
• Communicates clearly and effectively with associates and administration.
• Follow all policies and procedures applicable to the organization and department.
• Report any emergency situations to the Director.

Position Requirements
LICENSURE/CREDENTIAL REQUIRMENTS:

• Criminal history background check indicating no felonies.
• Valid Indiana Driver's License and automobile insurance as required by the state of Indiana.

ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS :

• High school diploma.
• Two (2) years' experience in medical equipment maintenance preferred.
• Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital.

Full-Time/Part-Time
Full-Time
Shift
Days
Resubmittal due to closure after 120 days open?
Number of Openings
Exempt/Non-Exempt
Position
DME Intake Coordinator (683)
Number of Openings
1
Exempt/Non-Exempt
Non-Exempt
Open Date
10/16/2024
Location
Hancock Home Medical Equipment
About the Organization
YOUR HEALTH IS OUR LIFE
Hancock Health is an Indiana-based, full-service healthcare network serving Hancock County and the surrounding areas. Our health system includes Hancock Regional Hospital, Hancock Physician Network and more than 20 other healthcare facilities, such as wellness centers, women's clinics, family practices, and the Sue Ann Wortman Cancer Center.
A Caring Community Partner
Our goal at Hancock Health is simple: To give every person the personalized attention necessary for a happy, healthy life. Our mission, vision, and values embody this goal.
OUR MISSION
To be a Caring Community Partner by healing, improving health and wellness, alleviating suffering, and delivering acts of kindness one person at a time.
OUR VISION
To be nationally recognized for kindness in the delivery of excellent quality patient care, efficient and effective operations, the adoption of proven technologies, the creation of a positive workplace environment, and excellence in community service.
OUR VALUES
Exceptional | Honorable | Devoted | Reliable | Kind
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.