Boutique Sales Associate

POSITION: Boutique Sales Associate

REPORTING TO: Boutique Sale Manager

LOCATION: Miami Design District, FL

POSITION SUMMARY:

Our salespeople at John Hardy are responsible for providing our clients with an exceptional experience by meeting their individual needs and expectations, serving as an ambassador to our brand by promoting the philosophy and values of John Hardy. The Salesperson will play a critical role in increasing client conversion and retention to drive revenue and inspire brand loyalty, will work alongside a diverse sales-team, and report to the Boutique’s leadership.

RESPONSIBILITIES :

Client Development

• Work in a collaborative manner in order to deliver the ultimate John Hardy brand experience
• Provide superior client service throughout the client journey to increase and retain client loyalty
• Manage the achievement of business objectives by utilizing a top client strategy to retain and develop high potential clients
• Leverage available marketing resources and tools to engage current and new clients to drive sales
• Capture, monitor, and update client data in order to build relationships and personalize future client interactions

Sales and Service

• Exceed individual sales targets by maximizing all selling opportunities and supporting the sales and operations of the boutique to both meet and exceed sales plan and profitability targets
• Create a John Hardy client experience that is warm and hospitable in all client interactions
• Utilize exemplary strategic selling skills to effectively identify client needs and close sales
• Provide exceptional client service by ensuring that the client takes priority at all times; engaging every client in an interaction that results in the highest level of satisfaction
• Fully support and align with all key business initiatives and new product launches
• Remain current and knowledgeable of industry trends to determine opportunities to maximize sales within the market

Operations

• Assist with inventory control and achieve shrink objectives
• Maintain consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times
• Maintain an up-to-date knowledge of all product categories
• Ensure adherence to company retail operating and security procedures
• Partner with support team in the repair process and follow-up on client communication
• Ensure all sales activity complies with corporate brand standards and directives, including Product Presentation, Visual Merchandising, and proper backstock organization
• Ensure all sales activity supports key business strategies and current initiatives in order to drive the success of the business
• Maintain security standards within the store to ensure safety of clients, colleagues and to protect our assets through appropriate care and handling of merchandise

Teamwork

• Foster open and constructive communication with colleagues; always take a collaborative solution- oriented approach demonstrating flexibility and responding positively to any reasonable requests
• Work as a team and partner with colleagues to ensure consistent exceptional client experience and contribute to a positive store environment

QUALIFICATIONS & REQUIREMENTS:

• Preferred: Bachelor’s degree
• Preferred: Graduate Gemologist degree or Gemological Institute of America (GIA) course work
• Minimum of 2 years luxury sales, retail or relevant client related experience
• Proven track record exceeding sales targets
• Exceptional client relationship building skills
• Demonstrate strong oral and written communication skills
• Proficiency with Microsoft Office Suite as well as Point of Sales (POS) and Customer Relationship Management (CRM) systems
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays