At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care-and we bring those experiences with us to work in serving our millions of policyholders each day.
We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.
Our four values guide our strategy, our decisions, and our interactions:
- Make it human. We care about the people that make up our customers, colleagues, and communities.
- Make it about others. We do what's best for our customers and collaborate to drive progress.
- Make it happen. We work with intention toward a common purpose and forge ways forward together.
- Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.
POSITION TITLE
Compliance Manager
POSITION LOCATION
Richmond, VA (hybrid)
Lynchburg, VA (hybrid)
YOUR ROLE
As a Compliance Program Manager, you'll play a crucial role in providing program management, administration, reporting and filing of the annual Life, Long Term Care, and Annuity Market Conduct Annual Statements for Genworth Life and Annuity Insurance Company, Genworth Life Insurance Company, and Genworth Life Insurance Company of New York. You will also provide Operations support for the Variable Life and Annuity blocks of policies/contracts and perform a weekly Complaint Audit.
What you will be doing
- Primarily responsible for providing program management, administration and reporting of the annual Life, Long Term Care, and Annuity Market Conduct Annual Statement (MCAS). Program management and administration includes but is not limited to: developing a thorough understanding of MCAS requirements to include any changes made for the upcoming reporting year, maintaining the MCAS guideline/procedure document, creating the annual MCAS Timeline, submitting requests for data, validating data, creating and updating data collection templates, sending data to Third Party Administrator companies, preparing report for Genworth Chief Compliance Officer and submission of the MCAS filing.
- Conduct weekly audits of Consumer and Department of Insurance (DOI) Complaints for Life, Annuity and Long-Term Care insurance product lines. The audit includes reviews of our complaint processes to ensure accurate logging, response quality, use of reason and disposition codes, completeness of the complaint file, agent statement requests, and timeliness of responses to DOI complaints.
- Compile and report the results of the Complaint audit monthly to 1) the Operations Compliance team for inclusion in the monthly Compliance Cockpit; and 2) the Consumer Affairs team for inclusion in their monthly Complaint overview with Senior Leadership
- Act as back-up resource for the Administrator of the iSight Complaint System as needed
- Assist the Variable Life & Annuity Customer Service and Claims Operations in identification of 38a-1 reporting issues, maintain the 38a-1 log and ensure notification to 38a-1 Process Manager, and support resolution of issues by conducting research and providing guidance and consultation to Annuity Customer Service and Claims
- Provide Compliance support and guidance to the Variable Life and Annuity Customer Service and Claims Operations including responding to business requests and market conduct exam support
- Perform various other special examinations/projects as assigned by manager
- Maintain technical proficiency with respect to reviewing company activities for compliance and market conduct issues/exposures and actively participate, as appropriate, in compliance and market conduct groups within the insurance industry
What you bring
- BS/BA in business related field of study OR High School Diploma and significant work experience related to compliance and regulation in the insurance industry and/or insurance operations including (1) compliance auditing, (2) compliance and regulation in the life insurance industry, or (3) insurance operations
- Securities Series 6 License, or ability to obtain within 6 months of hire
- Working knowledge of Life, Long-Term Care, and Annuity products (including Variable), and their associated regulatory requirements
- Strong working knowledge and understanding of Operations processes/procedures and the compliance/market conduct/regulatory issues related to them
- Strong intellectual curiosity and a desire to develop an in-depth understanding of complex issues
- Ability to manage short and long term initiatives as well as changing priorities
- Excellent organizational skills, oral and written communication skills and strong analytical skills
- Strong background and knowledge base of Life, Long-Term Care, and Annuity Admin Systems
Nice to have
- Securities Series 26 Licensed
- LOMA AIRC Designation (Associate of Insurance Regulatory Compliance)
- FLMI Designation (or significant progress toward the designation)
- Basic understanding of the Genworth U.S. Life Insurance Business structure
Employee Benefits & Well-Being
Genworth employees make a difference in people's lives every day. We're committed to making a difference in our employees' lives.
- Competitive Compensation & Total Rewards Incentives
- Comprehensive Healthcare Coverage
- Multiple 401(k) Savings Plan Options
- Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
- Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
- Disability, Life, and Long Term Care Insurance
- Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
- Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
- Caregiver and Mental Health Support Services
ADDITIONAL
- At this time, Genworth will not sponsor a new applicant for employment authorization for this position.