Infosys Public Services is looking for a Senior Workforce Business Analyst.
Position Description (scope of work or brief narrative):
The Consultant will provide expert-level industry knowledge as the senior Subject Matter Expert (SME) in developing Workforce and Employment Services requirements as governed by the US Department of Labor. This position will be hands-on in the creation of user stories and other system requirement documents as well as providing leadership to other SMEs and/or Business Analysts.
This position is responsible for providing input into the creation of project plans and meeting the deadlines established in the project plans. This role will also lead and organize content responses to proposals by ensuring that the responses meet the customer requirements thoroughly and completely and conform to the established “win themes” of the overall proposal response. This role will also coordinate and participate in oral presentations to customers showing a command of State Workforce and Employment Services Programs.
Required Skills:
- Must have excellent oral and written communication skills to lead and participate in proposal responses, oral presentations, and other pre-sales activities.
- Must be comfortable and confident presenting to and meeting with client C-Level leadership.
- 4 years of experience in the State Workforce and Employment Services domain, as governed by the US Department of Labor.
- Must have experience in delivering Workforce and Employment Services programs.
- Must have direct experience gathering and communicating business requirements to technical staff.
- Must have the ability to review and enhance the design products created by Subject Matter Experts to allow for faster more accurate consumption by related parties.
Preferred Skills:
- Commercial software development and ongoing support.
- Experience writing User Stories.
- Relevant Salesforce certifications.
- Be flexible to meet with resources in varying time zones outside of normal work hours.
- Travel to client site (up to 50%) but may be higher or lower based on the client engagement.
Educational Requirements:
Bachelor’s degree in engineering or foreign equivalent required from an accredited institution. Will also consider three years of progressive, relevant work experience instead of every year of education.
The job entails sitting as well as working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.
About Us
Infosys Public Services is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
Infosys Public Services provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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