General Summary
The District Manager provides overall leadership and direct supervision of 5-10 restaurants to ensure that each Restaurant General Manager meets the period budgets. The DM is the leader in their area; drives excellence in day-to-day operations of the restaurants; trains, coaches, and supports managers; plans and sets goals; focuses on in-store problem solving/process improvement; sets standards; recognizes and motivates GM’s, Assistant Managers, Shift Managers and Restaurant Teams. The DM will directly perform hands-on operational work as necessary to train new managerial employees, respond to immediate or severe customer service needs or otherwise role model appropriate skills and behaviors in the restaurant.
Responsibilities include:
- Provides leadership for each GM in the area to ensure customer satisfaction.
- Leads the way by working with each GM in the area to meet budgeted labor and purchase goals; utilizes available reports to identify opportunities; ensures that correct operational procedures are followed at all times.
- Partners with each GM in the area to build sales over last year’s sales achievement.
- Accountable for coaching and training GM’s, Assistant Managers, and Shift Managers for operational excellence; supports national training initiatives, involved in process for new employee orientation, monitors training processes to ensure quality training of team members and managers.
- Maintains and drives a top-notch level of cleanliness in their locations.
- Aggressively develops and maintains GM, Assistant Manager and Shift Manager staffing levels; commits to selection process; monitors restaurant-level staffing.
- Executes the highest standards of Food Safety, local health and safety codes, and company safety and security policies.
- Recognizes and motivates efforts throughout the area.
- Is resolution oriented in all restaurant-level Employee Relations activities; provides needed Employee relation assistance to GM’s. Is proactive in addressing Employee Relation needs in the area.
- Demonstrates team work and shares Best Demonstrated Practices with other DM’s.
- High level of written and oral communication
- Multi-tasking is a must
- Travel within designated area required