Trainer/Auditor75 Vanderbilt Ave, Staten Island, NY 10304, USAReq #11905Monday, October 7, 2024Centers Plan for Healthy Living's goal is to create the ultimate healthcare experience that provides our members, their families, healthcare decision makers, and general caregivers with the guidance and plans they need for healthy living.JOB SUMMARY:The objective isto ensure ongoing compliance, provide support and training by monitoring the field staff on a monthly basis. The Trainer/Auditor will provide oversight of the field staff. He/she will bring back observations and recommendations for the Training & Development department to utilize in developing strategy and plans that ensure compliance and can also be used to keep class trainings relevant and up to date.The Trainer is responsible for conducting new hire in class trainings giving a thorough information-based orientation and be able to educate trainees using different training strategies and techniques.PRIMARY RESPONSIBILITIES:To conduct and facilitate monthly training classes to teach a comprehensive, information-based training. The training will include state policies, company policies and procedures and job responsibilities of the account managerCreate and implement training materials and toolsWrite and develop workflows, policies and proceduresConduct and document monthly performance evaluations in the fieldTo ensure all account representatives are conducting activities that is in compliance within DOH State and company guidelines by directly reporting to the Training ManagerTo provide support and training for representatives once identified during the audit in the fieldTo collaboratively work with managers to ensure each representatives growth and identify areas of needTo sustain accountability from each Field Representative and report directly back to the Training Manager for any issues or challenges that ariseEducation and Experience:EducationRequired: AAPreferred: BAType of ExperienceRequired: Healthcare, Marketing, customer servicePreferred: Training, Managed Care, public speaking, customer service,Specific Technical SkillsPreferred: Required intermediate level in Excel, Powerpoint and Word. Must have a vehicle as travel is required.Certifications/Licensure:Required:Knowledge and Skills:Self-starter/independentStrong presentation skillsInterpersonal skillsStrong navigation skillsStrong communication and writing abilitiesAdaptableQuick learnerPreferred:Marketing/Business development/Sales knowledgeStrong leadership and managerial skillsAble to work in a fast paced environmentManaged long term care knowledgeMedicaid knowledgeMedicare knowledgeSCOPE INFORMATION# Direct Reports: Training and Development Manager - Tiffany WongPhysical Requirements :The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be able to drive and have a vehicleThe above statements are intended to describe the general nature and level of work performed by individuals assigned to the job classification. They should not be construed as an exhaustive list of all responsibilities, duties and skills required.Centers Plan For Healthy Living is committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our employees and our business. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law and will not be denied employment.Other detailsPay Type HourlyMin Hiring Rate $25.64Max Hiring Rate $28.21Apply Now75 Vanderbilt Ave, Staten Island, NY 10304, USA