Benefits Services AnalystApply now ( Job no: 540619Work type: StaffLocation: San JoséCategories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Human Resources, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)Job SummaryReporting to the Interim Director, UP Operations and receiving work lead from the Benefits Services Lead, the Benefits Services Analyst performs duties under general supervision, but works independently to provide benefits support for all university employees. Develops, plans and implements benefit programs, guidelines and participates in special projects in support of the Unit.Key ResponsibilitiesPerform the full range of work related to the administration of employee benefits, leave and retirement programs.Research, analyze, and resolve benefit related problems ranging from routine to moderate complexity.Maintain data in automated information systems and generate reports as requested.Prepare and process various benefit plan documents and information. Maintain confidential employee benefit files and records.Certify pertinent information in MyCalPERS.Maintain and key data into PIMS for the Affordable Care Act (ACA) for all employees.Establish and maintain business relationships with various vendors, insurance carriers, and State agencies utilized to investigate benefit related discrepancies.Interact with campus employees daily to resolve a variety of benefit related issues in a timely manner.Provide benefits expertise and services to retiring university employees.Work with third party administrators and insurance carriers to resolve employee benefit issues. Participate in the new employee benefits orientation process.Prepare and or assist in all aspects of the annual Open Enrollment period as well as campus Benefits Fair. Participate in benefits program related projects on a seasonal and or cyclical basis as assigned.Knowledge, Skills & AbilitiesThorough knowledge of general HR methods, procedures and practicesWorking knowledge of software applicationsDemonstrated strong oral communication skillsAbility to communicate with constituents in a professional and respectful mannerExcellent customer service and public relations skillsAbility to learn employee health benefit plan administration practices and proceduresAbility to define problems, establish facts, collect data, draw valid conclusions, and to effectively present information when responding to questions from internal and external customersAbility to establish and maintain business relationships with providersAbility to interpret technical procedures or regulations related to typical health plan and leave programs Ability to compose and appropriately format correspondence and reportsAbility to learn and establish expertise with MyCALPERS, PIMS, and PeopleSoft HR software Ability to handle multiple work prioritiesAbility to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies Ability to quickly learn and apply a variety of state, federal, CSU, and SJSU policies and proceduresRequired QualificationsA bachelor's degree and/or equivalent trainingAdministrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programsPreferred QualificationsTwo years of progressively responsible full-time benefits administration or employee leave program administration; Experience in benefits administration in the CSU system or any other benefits administration experience; Experience with PIMS, PeopleSoft/Oracle, MyCALPERS databases; Experience delivering presentations, training and orientations; Two years of customer service where handling of sensitive and confidential matters was requiredCompensationClassification: Administrative Analyst/Specialist - NonexemptAnticipated Hiring Range: $5,400/month - $5,600/monthCSU Salary Range: $3,694/month - $7,131/monthSan José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary ( .Application ProcedureClick Apply Now to complete the SJSU Online Employment Application and attach the following documents:ResumeLetter of InterestAll applicants must apply within the specified application period: June 18, 2024 through July 2, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.Contact InformationUniversity Vaccination PolicyThe CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at and questions may be sent to InformationSatisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.Equal Employment StatementSan José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).Advertised: June 18, 2024 (9:00 AM) Pacific Daylight TimeApplications close:Back to search results Apply now ( Refer a friend